Customer Relations Representative - State Farm Agent Team Member

Dan Barth - State Farm Agent; Marion (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Dan Barth - State Farm Agent in Marion, Ohio, seeks a customer relations representative to deliver exceptional customer experiences and support the growth of the agency. You will resolve inquiries, maintain records, and collaborate with team members to meet community needs.

The role emphasizes a friendly, empathetic approach, retention strategies, and cross-department coordination, with opportunities for advancement for driven individuals. Training and development are provided.

Qualifications

• Communication and problem-solving skills are required.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Generate exceptional customer experiences to reinforce agency growth.
• Resolve customer inquiries and coordinate with agency team members.
• Anticipate needs of community members and support retention.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service experience

Stress management

Job description

Benefits:

• License reimbursement


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Dan Barth - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.


• Maintain customer records and update information as needed.


• Assist with customer retention strategies.


• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.


• Experience in customer service preferred.


• Ability to handle high-stress situations calmly.