Customer Relations Representative - State Farm Agent Team Member

Becky Ledbetter - State Farm Agent; Broomfield (CO); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Becky Ledbetter - State Farm Agent in Broomfield, Colorado, is hiring a Customer Relations Representative. You'll provide exceptional customer experiences, resolve inquiries, and support community needs. Ideal candidates possess strong communication skills, are bilingual in Spanish, and have a passion for customer service.

The position also offers a competitive salary, flexible schedule, health insurance, and opportunities for advancement within the agency.

Qualifications

• Strong communication and problem-solving skills are essential.
• Customer service experience is preferred.
• Ability to remain calm in high-stress situations is necessary.
• Bilingual in Spanish is highly preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records as needed.
• Assist with retention strategies to keep customers satisfied.
• Coordinate with other departments for customer satisfaction.

Skills

Communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations

Bilingual Spanish

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Bilingual Spanish Position

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Becky Ledbetter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish (highly preferred).