Customer Relations Representative - State Farm Agent Team Member

Marijane Billington - State Farm Agent; Austin (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Salary + Commission

Health benefits

Paid time off

Flexible hours

Professional development

Career advancement opportunities

Licensing paid by agency

Job summary

Marijane Billington - State Farm Agent is seeking a Customer Relations Representative to create exceptional client experiences and support growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs with attention to detail and strong customer service.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for.

Qualifications

• Genuine interest in marketing products and services aligned with customer needs.
• Exceptional communication across written, verbal, and listening channels.
• People-centric mindset with attention to detail.
• Proactive problem-solving to resolve inquiries quickly.
• Able to learn and navigate computer systems efficiently.
• Collaborative team player in a dynamic environment.
• Bilingual Spanish preferred.

Responsibilities

• Forge enduring customer relationships and follow up to ensure satisfaction.
• Guide clients through insurance options using a needs-based approach.
• Generate leads, coordinate appointments, and market tailored products.

Skills

Customer-focused sales

Excellent communication

People-centric mindset

Problem-solving

Techsavvy

Team collaboration

Bilingual Spanish

Job description

COMPENSATION

• $50-60k annually


• Higher earnings available including commissions, bonuses and incentives

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Marijane Billington - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.


• Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.


• Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus


• Health benefits


• Paid time off (vacation and personal/sick days)


• Flexible hours


• Professional development


• Abundant opportunities for career advancement within our agency


• Licensing paid by agency

Requirements

• Genuine interest in marketing products and services that align with customer needs and preferences.


• Exceptional communication skills across all channels - written, verbal, and attentive listening.


• A people-centric mindset with a keen eye for detail.


• Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.


• Proficiency in learning and navigating computer functions efficiently.


• Collaborative spirit, thriving in a dynamic team environment.


• Bilingual Spanish preferred