Customer Relations Representative - State Farm Agent Team Member

Denisemote; Aurora (IL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Salary Plus Commission

License Reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Employee discounts

Job summary

An insurance agency in North Aurora, IL is seeking a Customer Relations Representative to enhance customer experiences and manage inquiries. The ideal candidate should have strong communication skills and experience in customer service. This role offers a competitive salary with the opportunity for growth in a community-oriented environment.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Bilingual a plus

Communication and problem-solving skills

Experience in customer service preferred

Ability to handle high-stress situations calmly

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in North Aurora, IL

Benefits

• Salary Plus Commission
• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Employee discounts

ABOUT OUR AGENCY

I’ve been a State Farm Agent for 18 years and am proud to be a second-generation agent, continuing my father’s legacy of dedication and service. Our agency is home to a multi-lingual team that offers support in English, Spanish, Malayalam, and Polish, ensuring we can meet the needs of a wide range of customers. I take great pride in helping my community thrive both in and out of the office, whether that’s through supporting local schools, service organizations, or sports clubs. Outside of work, I enjoy spending time with my husband and our two wonderful children, especially when we’re traveling and exploring new places together. If you’re looking for a career where you can grow, connect, and be part of a team that truly makes a difference, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Relations Representative with Denise Mote Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Bilingual a plus
• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $35,000.00 - $60,000.00 per year

Responsive recruiter

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none