Account Associate - State Farm Agent Team Member

Justincook; Illinois; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Illinois is seeking an Account Associate to enhance customer relations and manage daily operations. The ideal candidate possesses strong organizational and customer service skills, along with a detail-oriented approach. Responsibilities include managing customer accounts, assisting with inquiries, and processing claims. This role offers benefits such as flexible schedules, competitive salaries, and opportunities for growth. Join a supportive team committed to community well-being and customer satisfaction.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Aledo, IL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

About Our Agency

For the past 18 years, our agency has proudly served our community through two office locations and a team that values flexibility, inclusion, and opportunity. We are home to two Spanish-speaking team members, allowing us to better support and connect with a diverse customer base. One of the things our team appreciates most is the flexibility we offer—because we understand that strong performance and a balanced life go hand in hand.

Giving back is a core part of who we are. Each year, we support more than 100 organizations, ranging from local charities to youth sports teams, all with the goal of strengthening the communities we serve. We’ve also been consistently recognized as one of the top State Farm agencies, a reflection of our team’s commitment, work ethic, and customer-first mindset.

For our team, we offer a 401k and a compensation structure built around unlimited earning potential—the harder you work, the more you can earn. If you’re looking for a place where effort is rewarded, flexibility is respected, and growth is truly uncapped, this could be a great place to build your future.

Role Description

As Account Associate - State Farm Agent Team Member for Justin Cook - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.