Customer Service Representative - State Farm Agent Team Member

Alisha Alef; Utica (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Alisha Alef - State Farm Agent in Utica, Michigan, is seeking a Customer Service Representative to enhance customer experiences and assist with inquiries in a thriving insurance agency.

The ideal candidate should possess strong communication skills and a detail-oriented mindset. Responsibilities include answering customer queries, processing insurance claims, and maintaining interaction records.

With competitive salary benefits and opportunities for advancement, this role is perfect for motivated individuals looking to grow within the insurance field.

Qualifications

• Strong communication and interpersonal skills are essential.
• Attention to detail and multitasking ability required.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Benefits

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Alisha Alef - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.