Customer Service Representative - State Farm Agent Team Member

Justincook; Illinois; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency based in Illinois is searching for a Customer Service Representative to enhance customer experiences and support insurance operations. The ideal candidate will possess strong communication and interpersonal skills, coupled with an eye for detail and multitasking abilities. Responsibilities include answering inquiries, assisting with policy changes, and processing claims. This role offers a base salary of $35-45k annually along with additional commission opportunities.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented and able to multitask effectively.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Justin Cook - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

COMPENSATION

• Base salary of $35-45k annually plus unlimited commission.