Customer Relations Representative

Advantage Toyota of River Oaks; Bridgeview (IL); Sur place; USD 17 000 - 30 000; Temps partiel

Résumé du poste

Advantage Auto Group in Illinois is seeking a part-time Customer Relations Representative to join our Service Department. You will handle post-visit follow-ups, gather feedback, and help maintain strong customer relationships to enhance satisfaction and loyalty.

This role emphasizes clear communication and reliable, detail-oriented work in a fast-paced environment. The ideal candidate has excellent phone skills, a knack for working with performance metrics and call targets, and a

Qualifications

• Excellent phone and interpersonal communication skills.
• Comfortable working with performance metrics and call volume targets.
• Automotive service or customer service background preferred, not required.
• Reliable, detail-oriented, and able to work independently.

Responsabilités

• Make outbound follow-up calls to service customers to gather feedback on services performed on vehicle.
• Address customer concerns promptly and professionally, escalating issues to the Service Manager when needed
• Track and report response data and customer satisfaction trends
• Support the service team in maintaining strong customer relationships post-visit

Connaissances

Phone skills

Interpersonal skills

Performance metrics

Call targets

Description du poste

Advantage Auto Group, is looking for a part-time Customer Relations Representative to join our Service Department team.

What You'll Do

• Make outbound follow-up calls to service customers to gather feedback on services performed on vehicle.
• Address customer concerns promptly and professionally, escalating issues to the Service Manager when needed
• Track and report response data and customer satisfaction trends
• Support the service team in maintaining strong customer relationships post-visit

What We're Looking For

• Excellent phone and interpersonal communication skills
• Comfortable working with performance metrics and call volume targets
• Automotive service or customer service background preferred, not required
• Reliable, detail-oriented, and able to work independently

Details

• Part-time schedule