Part-Time Customer Experience Liaison

Advantage-Chevrolet-of-Bridgeview; Bridgeview (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

Advantage Auto Group is seeking a part-time Customer Relations Representative to join our Service Department in Bridgeview, IL. You will handle outbound follow-up calls, address customer concerns, and help maintain strong relationships after service visits.

Strong phone and interpersonal skills are essential; comfort with metrics and call targets is expected. Automotive or customer service background is a plus, but not required; reliability and independence are needed.

Qualifications

• Excellent phone and interpersonal communication skills.
• Comfortable with performance metrics and call volume targets.
• Automotive service or customer service background preferred, not required.
• Reliable, detail-oriented, and able to work independently.

Responsibilities

• Make outbound follow-up calls to service customers to gather feedback on services performed on vehicle.
• Address customer concerns promptly and professionally, escalating issues to the Service Manager when needed
• Track and report response data and customer satisfaction trends
• Support the service team in maintaining strong customer relationships post-visit

Skills

Phone communication

Interpersonal skills

Performance metrics

Call targets

Independent worker

Job description

Advantage Auto Group is seeking a part-time Customer Relations Representative to join our Service Department in Bridgeview, IL. You will handle outbound follow-up calls, address customer concerns, and help maintain strong relationships after service visits.

Strong phone and interpersonal skills are essential; comfort with metrics and call targets is expected. Automotive or customer service background is a plus, but not required; reliability and independence are needed.