Customer Relations & Policy Support Specialist

Ricky Maique - State Farm Agent; Katy (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Base salary plus commission

SIMPLE IRA

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

Career advancement opportunities

Company events and team lunches

Job summary

Ricky Maique State Farm Agent in Katy, TX is seeking a Customer Relations Representative for steady weekday hours in a supportive office. You will provide friendly service to customers, handle policy questions and billing inquiries, and maintain accurate records in the agency system.

The role offers base pay plus commissions and a comprehensive benefits package. No prior insurance experience is required, and you will have the opportunity to pursue a Property and Casualty license while growing

Qualifications

• No prior insurance experience required.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews
• Follow up consistently to support customer loyalty and retention
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately

Skills

Customer service

Communication

Problem solving

Active listening

Record keeping

Education

Property and Casualty license (willingness to obtain)

Job description

Ricky Maique State Farm Agent in Katy, TX is seeking a Customer Relations Representative for steady weekday hours in a supportive office. You will provide friendly service to customers, handle policy questions and billing inquiries, and maintain accurate records in the agency system.

The role offers base pay plus commissions and a comprehensive benefits package. No prior insurance experience is required, and you will have the opportunity to pursue a Property and Casualty license while growing