Customer Relations & Policy Support Specialist

State Farm Mutual Automobile Insurance Company; Lawrence (KS); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Paid holidays

Career advancement paths

Team events

Job summary

State Farm Mutual Automobile Insurance Company is seeking a Customer Relations Representative in Lawrence, KS. This role focuses on friendly, professional service for inbound calls and walk-ins, resolving issues, and identifying coverage needs to support loyalty and retention.

Ideal candidates are organized, detail-oriented, and customer-first, with a willingness to obtain the Property and Casualty license.

Qualifications

• No prior insurance experience required.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.

Skills

Customer service

Active listening

Empathy

Problem solving

Attention to detail

Tools

CRM software

Job description

State Farm Mutual Automobile Insurance Company is seeking a Customer Relations Representative in Lawrence, KS. This role focuses on friendly, professional service for inbound calls and walk-ins, resolving issues, and identifying coverage needs to support loyalty and retention.

Ideal candidates are organized, detail-oriented, and customer-first, with a willingness to obtain the Property and Casualty license.