Client Care & Policy Support Specialist – Licensing Eligible

Ricky Maique - State Farm Agent (Legal entity: Maique Insurance and Financial Services, Inc.); Katy (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Base salary + commissions

SIMPLE IRA with employer match

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

Career advancement paths

Company events & team lunches

Job summary

Ricky Maique State Farm is seeking a Customer Relations Representative in Katy, Texas. The role offers steady weekday hours within a supportive office environment and benefits you can build on.

Responsibilities include handling inbound calls and walk-in visits, resolving issues, identifying coverage needs, and maintaining accurate customer records. A license to be pursued is required for Property and Casualty, with a strong emphasis on customer-first service.

Qualifications

• No prior insurance experience required.
• Organized and detail-oriented with strong follow-through.
• Willingness to obtain the required Property and Casualty license.
• Positive, professional, customer-first attitude.
• Excellent listening, empathy, and problem-solving skills.

Responsibilities

• Provide friendly, professional service on inbound calls and walk-in customer visits.
• Resolve service issues with patience and professionalism.
• Identify coverage gaps and service needs during reviews.
• Follow up consistently to support customer loyalty and retention.
• Maintain accurate customer records in the agency system.
• Handle policy questions, billing inquiries, and coverage changes accurately.

Skills

Customer service

Communication

Listening

Problem solving

Tools

Agency CRM

Job description

Ricky Maique State Farm is seeking a Customer Relations Representative in Katy, Texas. The role offers steady weekday hours within a supportive office environment and benefits you can build on.

Responsibilities include handling inbound calls and walk-in visits, resolving issues, identifying coverage needs, and maintaining accurate customer records. A license to be pursued is required for Property and Casualty, with a strong emphasis on customer-first service.