Logistics Coordinator

Guided Search Partners; Baltimore (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Guided Search Partners is seeking a highly organized Logistics Coordinator / Customer Service Representative to manage customer orders, coordinate shipments, and ensure on-time deliveries in a food manufacturing setting.

The candidate should have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment while collaborating with sales, production, warehouse, and transportation teams.

Qualifications

• 2+ years in customer service or logistics coordination
• Experience in food manufacturing or distribution preferred
• Experience entering orders and coordinating shipments
• Proficient with ERP systems and Microsoft Office

Responsibilities

• Serve as primary contact for customer inquiries about orders, deliveries, pricing, and product availability
• Process and enter orders into ERP accurately
• Provide order confirmations, shipment updates, and delivery information
• Proactively communicate delays, shortages, backorders, and other order issues
• Resolve complaints and delivery discrepancies professionally and timely
• Coordinate outbound shipments and delivery schedules with warehouse and transportation teams
• Schedule shipments with freight carriers and 3PLs and track deliveries
• Maintain shipping documentation and bills of lading
• Monitor inventory and coordinate with production to meet delivery requirements
• Assist with resolving shipping discrepancies and damaged products
• Maintain accurate customer records and shipping documentation
• Support reporting related to order fulfillment and logistics performance
• Ensure adherence to food industry requirements and company procedures
• Drive continuous improvement in customer service and logistics operations

Skills

Customer service

Logistics coordination

Order management

ERP systems

Microsoft Office

Tools

ERP systems

Microsoft Office

Job description

We are seeking a highly organized and customer-focused Logistics Coordinator / Customer Service Representative to join our team at a growing food manufacturing company. This individual will serve as a key point of contact for customers while coordinating order fulfillment, shipment scheduling, and delivery logistics.

The ideal candidate is detail-oriented, possesses strong communication skills, and can effectively manage multiple priorities in a fast-paced manufacturing environment. This position requires someone who can balance excellent customer service with the logistical coordination necessary to ensure orders are processed accurately and delivered on time.

Key Responsibilities

Customer Service & Order Management

• Serve as the primary point of contact for customer inquiries regarding orders, deliveries, pricing, and product availability.
• Process and enter customer orders accurately into the company's ERP system.
• Provide customers with order confirmations, shipment updates, and delivery information.
• Proactively communicate delays, shortages, backorders, and other order-related issues.
• Resolve customer complaints and delivery discrepancies in a professional and timely manner.
• Maintain strong relationships with customers and internal sales representatives.

Logistics & Transportation Coordination

• Coordinate outbound shipments and delivery schedules to ensure timely customer deliveries.
• Work closely with warehouse, production, and transportation teams to coordinate order fulfillment.
• Schedule shipments with freight carriers and third-party transportation providers.
• Track shipments and communicate delivery updates to customers.
• Prepare and maintain shipping documentation, bills of lading, and other transportation paperwork.
• Monitor inventory availability and coordinate with production to meet customer delivery requirements.
• Assist with resolving shipping discrepancies, damaged products, and missed deliveries.

Administrative & Operational Support

• Maintain accurate customer records, order information, and shipping documentation.
• Monitor open orders and follow up on outstanding shipments.
• Assist with reporting related to order fulfillment, customer service, and logistics performance.
• Ensure all customer orders and shipments are handled in accordance with company procedures and food industry requirements.
• Support continuous improvement initiatives within customer service and logistics operations.

Qualifications

• 2+ years of experience in customer service, logistics coordination, order management, or a similar role.
• Previous experience in food manufacturing, food distribution, or consumer goods preferred.
• Experience processing customer orders and coordinating shipments.
• Familiarity with ERP systems and Microsoft Office (Excel, Outlook, Word).
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Ability to work collaboratively with sales, production, warehouse, and transportation departments.

Preferred Qualifications

• Experience working with freight carriers and third-party logistics providers (3PLs).
• Knowledge of shipping documentation, bills of lading, and freight scheduling.
• Familiarity with inventory management and order fulfillment processes.
• Understanding of food manufacturing or distribution operations.
• Experience working with perishable products, refrigerated transportation, or temperature-controlled shipments.

Ideal Candidate

The ideal candidate is a proactive, customer-oriented professional who enjoys working in a fast-paced manufacturing environment. They are comfortable managing customer relationships while handling the day-to-day logistics of getting products out the door and delivered on time.

This individual should be a strong communicator, highly organized, detail-oriented, and capable of taking ownership of customer issues from order entry through final delivery.