Customer Delivery & Relations Coordinator

CANPACK Group

Olyphant (Lackawanna County)

On-site

USD 42,000 - 56,000

Full time

11 days ago

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

CANPACK Group is seeking a Customer Service Relations Assistant to support production and delivery coordination based on forecasts, call-offs, and orders. The role interfaces with Europe-based CP Group factories to ensure smooth communication and reliable customer service.

You will handle order routing, scheduling, invoicing support, and ERP data entry while maintaining accurate records. Strong English and organizational skills are essential, with a professional, proactive attitude expected in a

Qualifications

Requires at least secondary education or a bachelor1s degree.
English proficiency at B2/C1; local language.
Moderate/general supervision with routine tasks and learning orientation.

Responsibilities

Assist with scheduling and organizing deliveries to ensure reliable service.
Process and route customer orders per established sales procedures.
Coordinate communication between Sales, Production Planning, Invoicing, Logistics, and other teams.
Enter and update production orders, call offs, and shipments in the ERP system.
Organize customer correspondence regarding production, inventory, deliveries and complaints.
Monitor returnable packaging and prepare reports to support inventory management and sustainability goals.
Assist with invoice preparation and corrections to ensure accurate billing.
Support monthly, quarterly and annual balances and tax reporting.