Customer Relations - Customer Service 4_Non-Cleared - Call Center & Customer Service - Analysts

MassGenics, Inc.; Simpsonville (SC); In loco; USD 28.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical & pharmacy coverage

401(k)

Health savings account (HSA)

Flexible spending account (FSA)

Sick time and other paid leaves

Descrizione del lavoro

Innova Solutions in Simpsonville, SC seeks a Customer Service Representative for a 12-month contract-to-hire role. You will manage quotes, POs, RFQs, and pricing negotiations, ensuring timely order processing and compliance.

This on-site position runs Monday through Friday, 8am–5pm, with benefits and a compensation range of $20–$24 per hour. The ideal candidate has an associate degree in business or equivalent experience and strong MS Office skills, with 1+ year in customer service or 6+ years

Competenze

• Associate’s degree in Business Administration or equivalent experience in customer service.
• Experience with at least 1 year in customer service, or 6 years in lieu of a degree.
• Strong computer skills with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Mansioni

• Manage customer portals for quotes, purchase orders, and quality notifications.
• Review RFQs to ensure all customer specifications are received before estimating.
• Submit quote proposals within 24 hours of business development approval.
• Facilitate pricing negotiations between customers and business development.
• Verify incoming orders against quotes or contracts for compliance.
• Resolve order discrepancies directly with customers to secure revised purchase orders.
• Route purchase orders for contract review and expedite internal delays.
• Enter orders and acknowledge receipt to the customer within 24 hours.
• Submit Engineering Change Requests and communicate cost/schedule impacts.
• Alert customers of delayed deliveries and provide recovery plans.
• Authorize RMAs based on warranty/return guidelines and communicate charges.
• Provide documentation to finance for debit/credit reconciliation.
• Support the team through account knowledge sharing and cross-training.
• Resolve scorecard discrepancies to ensure accurate supplier ratings.

Conoscenze

MS Office Suite

Formazione

Associate’s degree in Business Administration

Descrizione del lavoro

Customer Relations - Customer Service 4_Non-Cleared - Call Center & Customer Service

Job ID: 1026835 SIMPSONVILLE , South Carolina Job Type: Contract Added - 2 days ago

Job Description

A client of Innova Solutions is immediately hiring for a Customer Service Representative

Position type: Full time, Contract to possible hire

Duration: 12 months

Location: Simpsonville, SC 29681

Schedule: Mon-Fri 8am-5pm

As a Customer Service Representative, you will:

• Manage customer portals for quotes, purchase orders, and quality notifications.
• Review RFQs to ensure all customer specifications are received before estimating.
• Submit quote proposals to customers within 24 hours of business development approval.
• Facilitate pricing negotiations between customers and business development.
• Verify incoming orders against existing quotes or contracts for compliance.
• Resolve order discrepancies directly with customers to secure revised purchase orders.
• Route purchase orders for contract review and expedite any internal delays.
• Enter orders and acknowledge receipt to the customer within 24 hours.
• Submit Engineering Change Requests internally and communicate cost/schedule impacts to the customer.
• Alert customers of delayed deliveries and provide detailed recovery plans.
• Authorize RMAs based on warranty and return guidelines, communicating any evaluation charges.
• Provide documentation to finance to assist with debit and credit reconciliation.
• Support the team through account knowledge sharing and cross-training.
• Resolve scorecard discrepancies to ensure accurate supplier ratings.

The ideal candidate will have:

• Associate’s degree, preferably in Business Administration or equivalent experience in the customer service industry.
• Experience with degree at least 1 year, in lieu of a degree at least 6 years of experience in customer service industry
• Strong computer skills (proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook).

This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

PAY RANGE AND BENEFITS:

Pay Range*: $20.00 to $24.00 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

By applying for this job, I agree to receive calls and emails (including automated or AI-generated calls or emails) from Innova Solutions, Inc.and its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services, and that I may revoke my consent at any time by following the Opt Out Instructions. I confirm that I have read and agree to the Terms of Service and acknowledge that I have received and reviewed the Privacy Notice.

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