Customer Experience Representative I - Market C - Call Center & Customer Service - Analysts

MassGenics, Inc.; Cedar Falls (IA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

Dental/vision insurance

401(k)

HSA & FSA

Life Insurance

Pet Insurance

Short & Long Term Disability

Accident & Critical illness coverage

Pre-paid legal & ID theft protection

Sick time

Paid leaves

Employee Assistance Program (EAP)

Job summary

Innova Solutions in Cedar Falls, IA seeks a Customer Experience Representative I for a 3-month contract. You will serve as the first point of contact, support account management, respond to inquiries, document interactions, and coordinate cross-functional communication to ensure timely resolutions and strong customer engagement.

The role requires 2+ years in customer service, proficiency with Excel/Outlook/Word, and CRM experience.

Qualifications

• 2+ years of experience in customer service or related role.
• Strong proficiency with Microsoft Excel, Outlook, and Word.
• CRM system experience and account management knowledge.

Responsibilities

• Serve as the first point of contact for customers, sales teams, distribution partners, and internal stakeholders regarding day-to-day account activities.
• Support account management efforts by assisting with portfolio growth, customer engagement, and relationship-building initiatives.
• Respond to customer inquiries, research issues, and provide timely resolution while delivering a high level of customer service.
• Document customer interactions, requests, and resolutions accurately within internal systems.
• Coordinate communication between customers and internal teams to ensure issues are addressed effectively.
• Analyze customer concerns and determine appropriate solutions, escalating issues when necessary.
• Assist with marketing and communication activities to support customer engagement and business growth.
• Identify opportunities to improve customer experience and recommend process enhancements.
• Maintain positive relationships with customers and business partners through professional and proactive communication.
• Manage multiple priorities in a fast-paced environment while meeting service expectations and deadlines.
• Collaborate with cross-functional teams to ensure customer needs are met and business objectives are achieved.

Skills

2+ years of experience in customer

Excel

Outlook

Word

Job description

Customer Experience Representative I - Market C - Call Center & Customer Service

Job ID: 1027113 Cedar Falls , Iowa Job Type: Contract Added - 16 hours ago

Job Description

A client of Innova Solutions is immediately hiring for a Customer Experience Representative

Position type: Full-time Contract

Duration: 3 months

Location: Cedar Falls, IA

As a Customer Experience Representative, you will:

• Serve as the first point of contact for customers, sales teams, distribution partners, and internal stakeholders regarding day-to-day account activities.
• Support account management efforts by assisting with portfolio growth, customer engagement, and relationship-building initiatives.
• Respond to customer inquiries, research issues, and provide timely resolution while delivering a high level of customer service.
• Document customer interactions, requests, and resolutions accurately within internal systems.
• Coordinate communication between customers and internal teams to ensure issues are addressed effectively.
• Analyze customer concerns and determine appropriate solutions, escalating issues when necessary.
• Assist with marketing and communication activities to support customer engagement and business growth.
• Identify opportunities to improve customer experience and recommend process enhancements.
• Maintain positive relationships with customers and business partners through professional and proactive communication.
• Manage multiple priorities in a fast-paced environment while meeting service expectations and deadlines.
• Collaborate with cross-functional teams to ensure customer needs are met and business objectives are achieved.

The ideal candidate will have:

• 2+ years of experience in customer service, customer support, account management, sales support, or a related role
• Strong proficiency with Microsoft Excel, Outlook, and Word

Preferred Skills & Qualifications

• Agricultural background
• CRM system experience
• Account management or relationship management experience
• Reporting and documentation experience

This position is only open to applicants who can be engaged on a W-2 basis. 1099 contractors and Corp-to-Corp arrangements will not be considered for this position.

We are currently interviewing to fill this and other similar positions.

By applying for this job, I agree to receive calls and emails (including automated or AI-generated calls or emails) from Innova Solutions, Inc. and its identified recruiting partners regarding this job and future recruiting and job-placement opportunities. I understand that my consent is not a condition of employment or services, and that I may revoke my consent at any time by following the Opt Out Instructions.

I confirm that I have read and agree to the Terms of Service and acknowledge that I have received and reviewed the Privacy Notice.

Pay Range:

$25 - $30 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• and other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Website: https://www.innovasolutions.com/

About Innova Solutions: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [e-mail] or [phone]. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID: 1027113 Cedar Falls , Iowa Job Type: Contract Added - 16 hours ago

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