Customer Relations Associate — In-Store Service & Sales

Bass Pro Shops; Tucson (AZ); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Tucson is seeking a Customer Relations Associate to welcome customers, answer questions, and guide shopping decisions while ensuring a friendly, efficient experience.

You will handle returns, process refunds or exchanges, assist with licensing and club programs, maintain neat shelves, and stay knowledgeable about products and promotions to boost customer satisfaction in a fast-paced retail environment.

Qualifications

• Minimum Degree Required: High school diploma or equivalent experience.
• Ability to calculate figures such as discounts and make change to customers.
• Ability to communicate in a friendly and professional manner to our customers and other associates.
• Ability to establish and maintain effective working relationships with Management, coworkers and customers.
• Ability to operate computerized Point of Sale register system.

Responsibilities

• Greet customers as they enter the store in a friendly and outgoing manner.
• Handle merchandise returns; complete refund / exchange paperwork.
• Sort returns by category and return to proper area.
• Sell appropriate Hunting and Fishing Licenses.
• Handle and administer incentive and reward programs.
• Remain product knowledgeable; stay aware of advertised sales.
• Provide a legendary experience for every customer, every time by assisting customers in making buying decisions.

Skills

Customer service

Communication

Friendly demeanor

Teamwork

Education

High school diploma or equivalent

Tools

Point of Sale (POS) system

Job description

Bass Pro Shops in Tucson is seeking a Customer Relations Associate to welcome customers, answer questions, and guide shopping decisions while ensuring a friendly, efficient experience.

You will handle returns, process refunds or exchanges, assist with licensing and club programs, maintain neat shelves, and stay knowledgeable about products and promotions to boost customer satisfaction in a fast-paced retail environment.