Customer Success Specialist

Payoneer Inc.; United States; Remote; USD 65,000 - 105,000; Full time

Job summary

Payoneer Inc. is seeking an Account Manager to manage a large client portfolio and drive growth through tailored engagement, retention, and upsell strategies.

You will lead outbound outreach, craft multi-channel campaigns, and own the end-to-end commercial process from demos to closing long-term agreements. The role requires 2+ years in account management or sales, strong communication skills, and the ability to present business cases to stakeholders.

Qualifications

• Bachelor’s degree in business or engineering preferred.
• Fluent in English and Ukrainian.
• 2+ years of account management, sales, or business development experience.
• Experience in developing business cases, financial analyses, and forecasting.
• Strong written and verbal communication skills.
• Ability to present a business case to key stakeholders.
• High level of organization and ability to work under pressure.

Responsibilities

• Manage and grow a large portfolio of existing client relationships and build long-term partnerships.
• Proactively strengthen relationships to maximize retention, cross-sell, and upsell.
• Perform outbound outreach, including cold calls, identify opportunities, and drive outcomes.
• Design and execute multi-channel strategies to reach large customer segments.
• Drive retention and cross-selling initiatives and define go-to-market strategies.
• Build success stories, case studies, and business reports to demonstrate impact.
• Lead educational initiatives, including webinars and workshops.
• Own the end-to-end commercial process: demos, proposals, negotiations, and closing long-term agreements.

Skills

Account management experience

Sales / Business development

Communication

Presentation skills

Organization & work under pressure

Bilingual English/Ukrainian

Education

Bachelor's degree, preferably in business or engineering

Tools

Salesforce

Job description

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

What you’ll do:

This role operates in mix between 1-1 with top clients and a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement.

• Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities.
• Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies
• Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes
• Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively.
• Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings.
• Build success stories, case studies, and business reports to showcase impact and support internal and external alignment.
• Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio.
• Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements.

What we’re looking for:

• Bachelor’s degree, preferably in business or engineering
• Fluent in English and Ukrainian
• 2+ years of account management, sales, business development or other relevant experience
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts
• Strong written and verbal communication skills
• Ability to present a business case to key stakeholders
• High level of organization, focus, and ability to work under pressure

Extra Points we need from you:

• High-volume- outbound environment experience, comfortable handling large outreach volumes.
• Experience with CRM platforms like Sales Force and expertise in sales reporting.
• Familiarity with payment industry, ERP; invoicing, reconciliation tools and data-driven platforms.
• Proven track record in working with international clients across diverse industries.
• Experience selling B2B solutions in a highly consultative manner.

The Payoneer Ways of Working

Act as our customer’s partner on the inside

Learning what they need and creating what will help them go further.

Do it. Own it.

Being fearlessly accountable in everything we do.

Continuously improve

Always striving for a higher standard than our last.

Build each other up

Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.