Customer Relations Associate

Franklin Water Treatment; Fort Wayne (IN); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Generous paid time off and holidays

Health, dental, vision, and life ins.

401(k) Plan with company match

Tuition reimbursement (undergraduate &

Paid parental leave

Disability coverage

Job summary

Franklin Water Treatment in Fort Wayne is seeking a Customer Relations Associate to deliver top-tier customer service and support. You will communicate clearly, manage multiple tasks, and help build strong client relationships on a daily basis.

The role emphasizes accuracy, reliability, and a commitment to exceptional water treatment solutions. We value precise, friendly service and offer opportunities for growth within the Retail department.

Qualifications

• High school diploma or GED required or equivalent.
• Customer service or related experience preferred (0–3 years).
• Strong communication and organizational skills.

Responsibilities

• Provide high-quality customer service and support.
• Communicate effectively to resolve client inquiries and issues.

Skills

Strong communication

Detail oriented

Multitasking

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Department: Retail

Location: US - Indiana - Fort Wayne

Compensation: $18 - $20 / year

Description

Join Our Team as a Customer Relations Associate at Franklin Water Treatment, a Division of Franklin Electric

At Franklin Water Treatment, we pride ourselves on delivering exceptional service and support to our clients, and we’re seeking a dedicated Customer Relations Associate to represent our commitment to excellence. If you’re a strong communicator, have a passion for building strong relationships, and are committed to providing top-tier customer service, we invite you to join our team and help us continue our tradition of excellence in water treatment solutions!

MOVE FORWARD WITH US!

Who we want:

We’re looking for a detail-oriented professional with a strong work ethic and a commitment to delivering high-quality service. You should be dependable, precise, and capable of multitasking in a fast-paced environment. If you take pride in helping others and are eager to contribute to our team’s success, WE WANT TO HEAR FROM YOU!

What you need:

• High school diploma or GED (required)
• 0-3 years of relevant experience or training in customer service or a related field (preferred)
• Strong communication skills
• Ability to multitask, stay organized, and work under pressure
• High attention to detail
• Strong critical thinking and problem-solving skills
• Proficiency in Microsoft Office
• Good attendance record

Company Values & Benefits:

• Generous paid time off & holidays
• Health, dental, vision, and life insurance
• Paid parental leave
• 401(k) Plan with company match & service contributions
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Opportunities for training and career growth
• Health & wellness programs
• Employee discount program