Customer Relations Associate

Franklin Electric Co.; Fort Wayne (IN); On-site; USD 18,000 - 20,000; Full time

Benefits offered by this job

Generous paid time off

Health, dental, vision, and life保险

Paid parental leave

401(k) Plan with company match

Short & long-term disability

Tuition reimbursement

Training and career growth

Health & wellness programs

Employee discount program

Job summary

Franklin Water Treatment, a Division of Franklin Electric, seeks a Customer Relations Associate in Fort Wayne, Indiana. The role focuses on delivering exceptional customer service, building strong client relationships, and representing our commitment to quality in water treatment solutions.

Ideal candidates will have strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 0-3 years of customer service experience preferred.
• Strong communication and multitasking abilities are essential.
• Detail-oriented with good attendance record.

Responsibilities

• Represent our commitment to excellence and deliver top-tier customer service.
• Build strong relationships with clients and respond to inquiries promptly.
• Communicate clearly to resolve issues and ensure client satisfaction.

Skills

Strong communication skills

Multitasking

Attention to detail

Critical thinking

Problem-solving

Good attendance record

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Customer Relations Associate

Department: Retail

Employment Type: Full Time

Location: US - Indiana - Fort Wayne

Reporting To: Brian Mihm

Compensation: $18 - $20 / year

Description

Join Our Team as a Customer Relations Associate at Franklin Water Treatment, a Division of Franklin Electric

At Franklin Water Treatment, we pride ourselves on delivering exceptional service and support to our clients, and we’re seeking a dedicated Customer Relations Associate to represent our commitment to excellence. If you’re a strong communicator, have a passion for building strong relationships, and are committed to providing top-tier customer service, we invite you to join our team and help us continue our tradition of excellence in water treatment solutions!

MOVE FORWARD WITH US!

Who we want:

We’re looking for a detail-oriented professional with a strong work ethic and a commitment to delivering high-quality service. You should be dependable, precise, and capable of multitasking in a fast-paced environment. If you take pride in helping others and are eager to contribute to our team’s success, WE WANT TO HEAR FROM YOU!

What you need:

• High school diploma or GED (required)
• 0-3 years of relevant experience or training in customer service or a related field (preferred)
• Strong communication skills
• Ability to multitask, stay organized, and work under pressure
• High attention to detail
• Strong critical thinking and problem-solving skills
• Proficiency in Microsoft Office
• Good attendance record

Company Values & Benefits:

• Generous paid time off & holidays
• Health, dental, vision, and life insurance
• Paid parental leave
• 401(k) Plan with company match & service contributions
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Opportunities for training and career growth
• Health & wellness programs
• Employee discount program