Service Technician

Franklin Water Treatment; Fort Wayne (IN); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive wage based on experience

Medical, dental, vision, and life 보험

401(k) Plan with match

Paid time off

Short & long-term disability

Training and career growth

Fertility & adoption support

Tuition Reimbursement

Wellness programs

Employee discount program

Job summary

Franklin Water Treatment is seeking a Service Technician II to install, maintain, and service residential water softening and treatment systems in customers' homes across the Fort Wayne area. You will follow documented procedures, meet daily schedules, and use available parts to complete installations and repairs with a focus on quality and customer satisfaction.

You should bring 2-5 years of relevant mechanical or plumbing experience, a valid driver’s license, and a strong work ethic.

Qualifications

• High School Diploma or equivalent.
• 2-5 years’ experience in water treatment, plumbing or related mechanical trade.
• Valid driver’s license with a safe driving history.
• Strong work ethic and customer service skills.
• Punctual and dependable with great attendance.

Responsibilities

• Install, maintain, and service residential water softening and treatment systems.
• Follow installation and service procedures and schedules.
• Evaluate and repair problems with existing customer systems.
• Ensure work respects customer homes and safety requirements.

Skills

Mechanical skills

Customer service

Reliability

Education

High School Diploma

Job description

Join Our Team as a Service Technician II at Franklin Water Treatment, Aqua Systems

Great technicians do more than fix equipment. They make customers glad they called. At Franklin Water Treatment, we're hiring a

Department: Retail

Location: US - Indiana - Fort Wayne

Join Our Team as a Service Technician II at Franklin Water Treatment, Aqua Systems

Great technicians do more than fix equipment. They make customers glad they called. At Franklin Water Treatment, we're hiring a Service Technician who takes pride in exceptional workmanship and knows that every installation, repair, and customer conversation represents the company. You will have the opportunity to put your mechanical skills and problem-solving ability to work where they will be valued.

As the expert customers count on, you'll install, maintain, and service residential water softening and treatment systems while delivering five-star service from the first hello to the final walkthrough. Bring your tools, your talent, and your "consider it handled" mindset. We'll provide the support and opportunity to grow your career while helping customers enjoy better water. Together, we'll make a difference one customer, one home, and one drop at a time.

MOVE FORWARD WITH US!

What you will be doing

Follow detailed installation and/or service instructions, processes, and procedures including but not limited to the following:

• Water systems installation and/or maintenance
• Evaluate and repair problems related to existing customer systems
• Comply with Health & Safety requirements related to installation and service procedures
• Meet daily installation and/or service schedule as assigned.
• Use available parts to assemble, install, and/or service various water treatment equipment or kits according to operating instructions.

Who we want:

We're looking for the technician customers are relieved to see pull into the driveway: dependable, skilled, professional, and ready to solve the problem. You take ownership of your work, communicate clearly, and know that exceptional service means more than getting the equipment running. It means respecting the customer's home, answering their questions, and leaving them confident the job was done right. If you have strong mechanical skills, high standards, and a reputation for following through, WE WANT TO HEAR FROM YOU!

What you need:

• High School Diploma or Equivalent (required).
• 2-5 years' experience working in a water treatment, plumbing or related mechanical trade.
• Valid driver's license with a safe driving history.
• Strong work-ethic; self-motivated; and proven customer service skills
• Punctual/dependable with great attendance

Physical demands for the job:

This role requires regular use of your hands and arms, and be on your feet, moving between sitting, standing, and walking. Frequent, you may need to stoop, kneel, or crouch and frequently lift items weighing 50+ lbs.

BENEFITS

• Competitive wage based on experience and qualifications
• Medical, dental, vision, and life insurance
• Paid parental leave
• 401(k) Plan with company match & service contributions to help you save for the future
• Paid time off
• Short & long-term disability
• Opportunities for training and career growth
• Fertility & adoption support
• Tuition Reimbursement
• Health & wellness programs
• Employee discount program