DENTAL FRONT OFFICE COORDINATOR

Eisner Health

Los Angeles (CA)

On-site

USD 42,000 - 56,000

Full time

14 days+

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

PTO accrual

9 paid holidays

Paid jury duty

Medical, Dental & Vision Insurance (HС

Flexible Spending Accounts

Life Insurance & Long-Term Disability

Chiropractic/Acupuncture visits

401(k) with 3% employer contribution

Job summary

Eisner Health in Sherman Oaks, CA seeks a Dental Front Office Coordinator to manage patient scheduling, registration, and referrals, while delivering welcoming customer service. You will verify insurance, assist with financial triage, and maintain accurate records for timely, coordinated dental care.

Preferred candidates have dental office experience, knowledge of insurance procedures, and fluency in English and Spanish.

Qualifications

High school diploma or equivalent.
6 months to 1 year dental front office experience.
Knowledge of dental insurance processes.
Fluent in English and Spanish.
Proficient with Word, Excel, and Outlook.

Responsibilities

Greet patients and provide directions to the health center.
Schedule and register patients in the electronic health record.
Process internal and external dental referrals and coordinate care.
Maintain accurate patient demographic information and charts.
Provide courteous service while protecting patient privacy.

Skills

Bilingual English/Spanish

Dental front office

Customer service

Phone skills

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

This position is 100% onsite Monday-Friday 8AM-4:30PM in Sherman Oaks, CA*

Join us in delivering compassionate care from the very first patient interaction

At Eisner Health, we believe everyone deserves access to high-quality, compassionate healthcare. As a Federally Qualified Health Center (FQHC), we serve more than 40,000 patients across Los Angeles County each year, providing comprehensive care for children, adults, and families. Our services include primary care, women's health, pediatrics, behavioral health, dental, optometry, dermatology, pharmacy, laboratory services, and care coordination.

Position Summary & Responsibilities

The Dental Front Office Coordinator performs all job activities in both patient appointment scheduling, telephone operation, accurate and timely registration of patients for the various dental and specialty departments. This position requires the full understanding and active participation in fulfilling the mission of Eisner Health.

Welcome & Support Our Patients

Create a welcoming, respectful experience for every patient, both in person and over the phone.
Greet patients and provide clear directions and information when they arrive at the health center.
Answer incoming calls and connect patients with the appropriate department or resource.
Help patients understand their appointments, next steps, and available services.

Coordinate Dental Care

Schedule and coordinate dental appointments accurately and efficiently.
Register new and returning patients and maintain accurate demographic information in the electronic health record.
Process and follow up on internal and external dental referrals.
Help keep patient information and charts current and accurate.

Support Insurance & Financial Processes

Assist with dental insurance verification and processing.
Conduct financial triage and help patients understand applicable requirements and processes.
Apply knowledge of dental insurance requirements to support accurate registration and scheduling.

Be a Trusted Member of the Dental Team

Provide exceptional customer service while maintaining patient confidentiality and respecting patient rights.
Collaborate with the dental team and other departments to help patients receive timely, coordinated care.
Adapt to changing workflows and support the needs of different Eisner Health locations.
Contribute to Eisner Health’s quality improvement initiatives, strategic goals, and commitment to excellent patient care.

Required Qualifications

Education: High school diploma or equivalent.
Experience: At least 6 months–1 year dental front office/clerical experience, including knowledge of dental insurance processes.
Dental Knowledge: Basic dental terminology and office workflow familiarity.
Bilingual: Fluent in English and Spanish; able to communicate clearly and compassionately in person and by phone.
Customer Service: Strong interpersonal skills and commitment to a positive patient experience.
Communication: Excellent phone skills; able to listen, explain information clearly, and respond professionally.
Technology: Comfortable with computers, multi-line phones, and office equipment; able to learn EHR and phone systems within 1 month.
Microsoft Office: Proficient in Word, Excel, and Outlook.
Organization: Strong time management and ability to prioritize in a fast-paced environment.
CPR: Current certification or willingness to obtain upon hire.

Preferred

Certified Dental Assistant (CDA) certification or previous dental assisting experience.
Experience working in a community health center, FQHC, or other patient-centered healthcare environment.

You’ll be especially successful in this position if you are someone who:

Enjoys helping people and takes pride in making patients feel welcome and respected.
Can stay organized and calm while managing competing priorities.
Communicates clearly and works well with patients from diverse backgrounds.
Is comfortable learning new technology, workflows, and processes.
Enjoys being part of a collaborative dental team.
Understands that excellent front office service is an important part of delivering excellent patient care.

Benefits That Support You