DENTAL FRONT OFFICE COORDINATOR

Eisnerhealth; California, Northern (MO, KY); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

PTO and holidays

Medical, Dental & Vision Insurance

HSA options

401(k) with employer contribution

Flex Spending Accounts

Job summary

Eisner Health is seeking a Dental Front Office Coordinator for 100% onsite work in Sherman Oaks, CA. You will greet patients, manage scheduling, registrations, and insurance questions to ensure a smooth patient experience.

Responsibilities include coordinating appointments, assisting with referrals, and supporting the dental team with accurate record-keeping and patient communication. Fluent English/Spanish is required; CPR certification may be obtained after hire.

Qualifications

• High school diploma or equivalent.
• Bilingual in English and Spanish required.
• 6 months to 1 year dental front office/clerical experience preferred.
• Knowledge of dental insurance processes is a plus.

Responsibilities

• Schedule and coordinate dental appointments accurately and efficiently.
• Register new and returning patients and maintain demographics in the EHR.
• Answer calls and route patients to the appropriate department.
• Explain appointments, next steps, and available services to patients.
• Process referrals and support insurance verification.

Skills

Bilingual English/Spanish

Customer service

Communication

Phone skills

Organization

Education

High school diploma or equivalent

Tools

EHR system

Microsoft Excel

MS Office Suite

Job description

• Pay or shift range: $22 USD to $24 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

*This position is 100% onsite Monday-Friday 8AM-4:30PM in Sherman Oaks, CA*

Join us in delivering compassionate care from the very first patient interaction

At Eisner Health , we believe everyone deserves access to high-quality, compassionate healthcare. As a Federally Qualified Health Center (FQHC), we serve more than 40,000 patients across Los Angeles County each year , providing comprehensive care for children, adults, and families. Our services include primary care, women's health, pediatrics, behavioral health, dental, optometry, dermatology, pharmacy, laboratory services, and care coordination.

As a Dental Front Office Coordinator , you’ll be an important part of that mission. You’ll be one of the first people our dental patients interact with—helping them schedule appointments, navigate insurance and referrals, understand next steps, and feel welcomed and supported throughout their experience.

Position Summary & Responsibilities

The Dental Front Office Coordinator performs all job activities in both patient appointment scheduling, telephone operation, accurate and timely registration of patients for the various dental and specialty departments. This position requires the full understanding and active participation in fulfilling the mission of Eisner Health.

• Create a welcoming, respectful experience for every patient, both in person and over the phone.
• Greet patients and provide clear directions and information when they arrive at the health center.
• Answer incoming calls and connect patients with the appropriate department or resource.
• Help patients understand their appointments, next steps, and available services.
• Schedule and coordinate dental appointments accurately and efficiently.
• Register new and returning patients and maintain accurate demographic information in the electronic health record.
• Process and follow up on internal and external dental referrals.
• Help keep patient information and charts current and accurate.

Support Insurance & Financial Processes

• Assist with dental insurance verification and processing.
• Conduct financial triage and help patients understand applicable requirements and processes.
• Apply knowledge of dental insurance requirements to support accurate registration and scheduling.

Be a Trusted Member of the Dental Team

• Provide exceptional customer service while maintaining patient confidentiality and respecting patient rights.
• Collaborate with the dental team and other departments to help patients receive timely, coordinated care.
• Adapt to changing workflows and support the needs of different Eisner Health locations.
• Contribute to Eisner Health’s quality improvement initiatives, strategic goals, and commitment to excellent patient care.

Required Qualifications

• Education: High school diploma or equivalent.
• Experience: At least 6 months–1 year dental front office/clerical experience, including knowledge of dental insurance processes.
• Dental Knowledge: Basic dental terminology and office workflow familiarity.
• Bilingual: Fluent in English and Spanish; able to communicate clearly and compassionately in person and by phone.
• Customer Service: Strong interpersonal skills and commitment to a positive patient experience.
• Communication: Excellent phone skills; able to listen, explain information clearly, and respond professionally.
• Technology: Comfortable with computers, multi-line phones, and office equipment; able to learn EHR and phone systems within 1 month.
• Microsoft Office: Proficient in Word, Excel, and Outlook.
• Organization: Strong time management and ability to prioritize in a fast-paced environment.
• CPR: Current certification or willingness to obtain upon hire.

Preferred

• Experience working in a community health center, FQHC, or other patient-centered healthcare environment.

• Enjoys helping people and takes pride in making patients feel welcome and respected.
• Can stay organized and calm while managing competing priorities.
• Communicates clearly and works well with patients from diverse backgrounds.
• Is comfortable learning new technology, workflows, and processes.
• Enjoys being part of a collaborative dental team.
• Understands that excellent front office service is an important part of delivering excellent patient care.

Benefits That Support You

• PTO: 7.08 hours accrued per pay period (26 pay periods per year)
• 9 paid holidays
• Paid jury duty: 40 hours per year
• Medical, Dental & Vision Insurance including HSA-eligible and PPO options
• Flexible Spending Accounts Healthcare, Dependent Care & Transportation
• Employer-sponsored Life Insurance & Long-Term Disability
• 30 covered Chiropractic or Acupuncture visits
• 401(k) with 3% employer contribution

#EHIndeed

Equal Opportunity Employer
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