Customer Records Specialist

The Reynolds and Reynolds Company; Town of Texas (WI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Referral bonuses

Professional development and training

Promotion from within

Associate discounts for cell phones, 3

Job summary

The Reynolds and Reynolds Company is seeking a Customer Records Specialist to maintain and update customer data in our internal database. You will collaborate with Sales and Customer Support to ensure accurate, up-to-date records for customers worldwide.

You will activate/deactivate accounts and verify addresses and phone numbers through internet searches and calls, handling special projects as needed.

Qualifications

• Ability to work on phones while maintaining a professional attitude.
• Able to work independently after training on a task.
• Calm with good communication skills.
• College courses/degree a plus, but not required.
• Detail-oriented and a self-starter with a strong work ethic.
• PC skills including typing and data entry.

Responsibilities

• Maintain and update customer files in the internal customer database.
• Interface with Sales and Customer Support to keep data current for worldwide customers.
• Activate and deactivate customers and verify addresses and phone numbers via internet searches and calls.
• Complete special projects as assigned.

Skills

Phone communication

Independent worker

Calm under pressure

Detail oriented

Typing & data entry

Education

College courses/degree a plus

Job description

Position Description

As a Customer Records Specialist you will be involved in the data maintenance of customer files within our internal customer database. This role will allow you to interface with our Sales and Customer Support Teams to ensure we have up-to-date information on current and prospective customers worldwide. You will be responsible for maintaining the integrity and accuracy of the customer files by activating and deactivating customers, verifying addresses and phone numbers by internet searches and phone calls, and other special projects as assigned.

Requirements

• Ability to work on phones while maintaining a professional attitude
• Able to work independently after being trained on a task
• Calm with good communication skills
• College courses/degree a plus, but not required
• Detail-orientated and a self-starter with a strong work ethic
• PC Skills including typing and data entry

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Paid vacation, sick days, and holidays
• Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.

Company Perks, Including

• Referral bonuses
• Professional development and training
• Promotion from within
• Associate discounts for cell phones, cars, computers, entertainment, and much more

Facility Amenities, Including

• An onsite dining facility offering complimentary breakfast and lunch
• An onsite medical center
• A wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.