Customer Experience & Solutions Specialist

JPS Composite Materials LLC; Anderson (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

JPS Composite Materials LLC is seeking a Customer Service Representative to deliver a world-class commercial experience. The role involves providing product information, answering questions, quoting lead-times and MOQs, pricing, and entering purchase orders.

You will work with internal teams and customers to provide solutions and coordinate with logistics to ensure timely deliveries. You should be familiar with our product line, follow Standard Work, and handle a high volume of calls and emails

Qualifications

• Experience as a Customer Service Representative.
• Strong communication, listening and phone skills.
• Proficient in written communication.
• Ability to adapt to fast paced environment and manage time effectively.

Responsibilities

• Provide product/services information and answer questions.
• Quote lead-times and MOQs, pricing, enter POs.
• Resolve customer issues with accuracy and efficiency.
• Coordinate with logistics and shipping providers.

Skills

Customer service experience

Communication skills

Written communication

Phone skills

Time management

Adaptability

Self-starter

Team collaboration

Education

2- or 4-year degree preferred

Tools

AS400

Job description

JPS Composite Materials LLC is seeking a Customer Service Representative to deliver a world-class commercial experience. The role involves providing product information, answering questions, quoting lead-times and MOQs, pricing, and entering purchase orders.

You will work with internal teams and customers to provide solutions and coordinate with logistics to ensure timely deliveries. You should be familiar with our product line, follow Standard Work, and handle a high volume of calls and emails