Quality Warranty Engineer: Process & Customer Advocate

Ace Controls; Gastonia (NC); On-site; USD 85,000 - 115,000; Full time

Job summary

Stabilus is seeking a Quality Warranty Engineer at our Gastonia, NC location. The role focuses on ensuring gas spring product quality, managing warranty portals, and driving continuous improvement in manufacturing and assembly processes.

The engineer will act as the voice of the customer, oversee DoE, SPC, GR&R tools, and lead 8D and PFMEA activities while traveling to customer sites as required.

Qualifications

• Fluency in English required.
• Strong analytical, numerical, and reasoning skills.
• Bachelor’s degree or equivalent; Six Sigma certification preferred.

Responsibilities

• Answer and handle customer concerns by managing portals, emails or phone calls.
• Monitor production processes to ensure conformance to procedures.
• Upload failure mode details into customer portals with designated accuracy.
• Perform capability studies and follow up on corrective actions.
• Collect, organize, and report quality performance data; create monthly trend reports.
• Lead corrective actions and quality meetings (CP, PFMEA, 8D).
• Train associates on new quality inspection equipment and methods.
• Read and interpret customer drawings and STABILUS standards; perform validation testing.
• Travel domestically and internationally to customer sites as needed.

Skills

English fluency

Analytical skills

Education

Bachelor's degree or equivalent

Six Sigma certification

Tools

MS Office

SAP

Quality data portals

Job description

Stabilus is seeking a Quality Warranty Engineer at our Gastonia, NC location. The role focuses on ensuring gas spring product quality, managing warranty portals, and driving continuous improvement in manufacturing and assembly processes.

The engineer will act as the voice of the customer, oversee DoE, SPC, GR&R tools, and lead 8D and PFMEA activities while traveling to customer sites as required.