Customer Quality Support Representative

Boeing; Renton (WA); On-site; USD 113,900 - 154,100; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Flexible spending accounts

Job summary

A leading aerospace company in Renton, WA, is seeking a Customer Quality Support Representative. This position requires 3+ years of experience in customer relationship management and operational processes related to aircraft. Responsibilities include providing status updates on manufacturing and delivery, facilitating resolutions for customer concerns, and ensuring a quality customer experience throughout production. The role requires proficiency in Microsoft Office tools and offers a competitive salary range of $113,900 - $154,100. Applicants may apply until March 6, 2026.

Qualifications

• 3+ years of experience building customer relationships in operational settings.
• 3+ years of experience in airplane operational and organizational processes.
• 1+ years of experience giving presentations and public speaking.

Responsibilities

• Serve as quality customer interface during production and delivery.
• Provide product manufacturing and delivery status updates.
• Lead resolution of customer concerns and support requirements.

Skills

Customer relationship management

Problem-solving

Communication skills

Presentation skills

Tools

Microsoft Office (PowerPoint, Excel, Word)

Job description

Overview

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Position

Boeing Commercial Airplanes (BCA) is currently seeking a Customer Quality Support Representative (level D) to support the Customer Airlines through Total Quality program in Renton, Seattle, WA.

The candidate will serve as the quality customer interface and assist the customer throughout 737 production and delivery on complex accounts, tasks and projects.

We are committed to provide our team equal opportunity for growth in a stable work environment. We encourage every teammate to feel empowered to bring their best through creativity, innovation, and diversity as this drives a positive culture through transparency, safety, quality, and respect. Above all, Employees will be provided the opportunity to seek, speak, and listen within the organization which they are encouraged to share externally with each Boeing customer to build balanced work relationships.

Candidates are required to travel up to 10-15% of the time to non-Boeing locations throughout the assigned region.

Position Responsibilities

• Quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects
• Provide product manufacturing and delivery status
• Facilitate and lead resolution of customer concerns
• Complete administrative tasks that support customer requirements
• Engage and lead stakeholders to ensure a positive customer experience
• Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency
• Provide customer orientations around safety, production, delivery processes and the Quality Management System (QMS)
• Coordinate and communicate applicable production records with the customer
• Proficiency with Microsoft Office such as Power Point, Excel, and Word

Basic Qualifications (Required Skills/Experience)

• 3+ years of experience building relationships with customers, program offices, subcontractors, and product organizations
• 3+ years of experience in airplane operational and organizational processes in maintenance operations and/or flight operations
• 3+ years of experience inspecting aircraft/aerospace parts, components, and/or assemblies for conformance with applicable drawings, specifications, quality standards, and manufacturing plans
• 1+ years of experience with giving presentations and public speaking
• Experience working directly with customers to solve complex problems and define requirements

Preferred Qualifications (Desired Skills/Experience)

• 5+ years of experience with aircraft production or maintenance
• Experience interacting with any of the following: Airline customers, Aviation industry associations, Aircraft regulatory officials
• Experience communicating project plans for completion of work scope between multiple customers and resources

Drug Free Workplace

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range: $113,900 - $154,100

Applications for this position will be accepted until Mar. 06, 2026

Export Control Requirements

This is not an Export Control position.

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for variable shift

Equal Opportunity Employer

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.