Field Service Intro Representative (Experienced or Senior)

Boeing; Seattle (WA); Hybrid; USD 89,900 - 131,100; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Flexible spending accounts

Job summary

A leading aerospace manufacturer is seeking a Field Service Intro Representative in Seattle, Washington. This role involves supporting airline customers with their Boeing fleet, providing technical training, and troubleshooting issues. The ideal candidate will have a technical or engineering degree and over 3 years of relevant experience. This hybrid position requires extensive travel and the ability to work independently in various environments. Competitive pay ranges from $89,900 to $161,000 based on experience.

Qualifications

• 3+ years of experience understanding and communicating technical issues.
• 3+ years of experience navigating aircraft maintenance documents.
• Ability to obtain a valid travel passport.

Responsibilities

• Assist customers to achieve and sustain high-level dispatch reliability.
• Act as the on-site liaison between Boeing and customers.
• Provide technical On-the-Job training of aircraft systems.

Skills

Technical communication skills

Critical thinking skills

Ability to work independently

Customer support experience

Education

Technical or engineering degree or A&P license

Job description

Field Service Intro Representative (Experienced or Senior)

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes is looking for Field Service Intro Representatives (Experienced or Senior) to support our airline customers at our customer facility in Seal Beach, California or Seattle, Washington offices.

Position Overview

In this role you will have the opportunity to interact with our airline customers in a fast paced and dynamic environment supporting the operation of their Boeing fleet. Additionally, you will interact with many different organizations within the company such as Sales, Marketing, Engineering, Customer Support, Business Operations and others. Selected candidates will be required to work onsite with the possibility of telecommuting between assignments in Seal Beach, CA or Seattle, WA.

Our Field Service Intro Representatives are the backbone of our commitment to excellence in customer support. As global technical experts, they provide unparalleled assistance for our products at customer sites and Boeing locations. By analyzing emerging customer needs, they develop innovative solutions that prioritize product safety, integrity, and supportability. They monitor product status and operational challenges, swiftly troubleshoot and resolve maintenance and reliability issues, support customer action plans, coordinate resources for critical situations, and serve as a vital link between customer leaders and Boeing leadership.

Position Responsibilities

• Use multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 737, 777 and/or 787 (and other legacy models) dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.
• Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services.
• Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds.
• Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments.
• Provide technical & operational product data to Boeing organizations.
• Extensive travel is required; multiple / continuous short-term assignments.
• Requires proven critical thinking and communication skills plus the ability to work independently as well as within a team.
• Requires the ability to communicate effectively with all levels of management and customers.
• FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.
• FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30–90 days and based in Seattle, WA, between assignments.
• Experience in 737, 777 and/or 787 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 767, 747, or other legacy models is desirable.
• Prior customer support experience desired.
• Contingent on model-based experience and business needs, selected candidate will be part of the 737MAX, 777X or the 787EIS (Entry Into Service) teams.

Work Authorization

This position is hybrid. The selected candidate will be required to perform some work onsite at one of the listed location options, at the hiring team’s discretion, which could change in the future.

Basic Qualifications (Required Skills/Experience)

• Technical or engineering degree or Airframe and Power-plant (A&P) license (or equivalent license from other country regulatory agency such as EASA B1/B2).
• 3+ years of experience understanding and communicating technical issues.
• 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM, etc.).
• Ability to obtain a valid travel passport.
• Ability to travel internationally up to 75%.
• Must be willing to be on call 24x7 as required to support emergent airline customer requirements.

Preferred Qualifications (Desired Skills/Experience)

• 5+ years of related work experience or an equivalent combination of education and experience.
• 5+ years of experience with 737, 777 or 787 Operations, Systems, Avionics, engineering and/or Flight Test.
• 5+ years of experience coordinating technical solutions for airline customers.
• Be able to travel for repeated short-term assignments.
• Be willing to accept back-to-back assignments both foreign and domestic.
• Prefer prior experience in a Customer Support organization.
• Must be familiar with 737, 777, 787 or other models airplane systems, aircraft ramp environment, airline operations and aircraft troubleshooting.
• 5+ years of experience using strong verbal and written communication skills.

Drug Free Workplace

Boeing is a Drug Free Workplace where post‑offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Union

This is not a union‑represented position.

Pay and Benefits

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

Eligible employees can enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range

Experienced (Level 3): $89,900 – $131,100
Senior (Level 4): $119,000 – $161,000

Applications for this position will be accepted until Jan. 10, 2026.

Export Control Requirements

This is not an Export Control position.

Relocation

Position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift.

Equal Opportunity Employer

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.