Customer Quality Engineer (Automotive & Battery)

Associer Intl; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Associaier Intl in Kentucky, United States, is seeking a Customer Quality Engineer (1+ year) in the automotive sector to manage customer relationships, identify demand, and lead root-cause analysis and containment actions. The role requires understanding ISO/QMS standards and quality tools, plus good English communication.

Responsibilities include supervising rework per SOP, reporting critical issues, and supporting cross-region quality problem resolution.

Qualifications

• Over 1 year of customer quality engineer experience in automotive preferred.
• Understand ISO9000/TS16949/VDA quality systems and quality improvement tools (FMEA, FTA, 8D, 6Sigma, SPC).
• Understand basic battery operation principles; fault analysis methods.
• Proficient with office software; basic statistical analysis and reporting capabilities.
• Good English communication, logical expression, and stress resistance.

Responsibilities

• Establish and maintain customer relationships to increase satisfaction.
• Identify customer demand and feedback to responsible persons timely.
• Describe faults using 5W2H and notify responsible persons immediately.
• Contain/isolate/sort defective products at customer plant by risk scope and initial FA.
• Rework defective products at customer site and reduce returns through communication.
• Supervise staff to follow SOPs in reworking processes.
• Follow up assembly processes at the client and identify potential risks.
• Report product usage and handle emergencies independently.
• Summarize customer quality problems for the area.
• Follow the customer requirements in the problem-solving process.
• Accept exchanges to different regions to assist with quality problems.

Skills

Customer quality engineering

English communication

Stress resistance

Analytical thinking

Tools

FMEA

FTA

8D

6Sigma

SPC

Job description

Associaier Intl in Kentucky, United States, is seeking a Customer Quality Engineer (1+ year) in the automotive sector to manage customer relationships, identify demand, and lead root-cause analysis and containment actions. The role requires understanding ISO/QMS standards and quality tools, plus good English communication.

Responsibilities include supervising rework per SOP, reporting critical issues, and supporting cross-region quality problem resolution.