Customer Quality Representative

Aviagen North America; Elkmont (AL); On-site; USD 52,000 - 76,000; Full time

Job summary

Aviagen is seeking a Customer Quality Representative to support day-old parent stock chick placements in the North Alabama / South Tennessee region. You will partner with Quality, Sales & Technical teams and Hatchery management to ensure high chick quality and customer satisfaction.

Responsibilities include attending placements (AL, MS, NC), QA support, documenting observations, and travel up to 70%. A BS in Poultry Science or related field plus relevant experience is preferred.

Qualifications

• Experience in hatchery operations or poultry industry.
• Proficient with Excel (Pivot Tables), PowerPoint, and Word.
• Self-motivated and capable of working unsupervised with flexible schedule.
• Strong communication, organizational and social skills.
• Excellent time management and prioritization.

Responsibilities

• Attend customer placements within assigned area (AL, MS, NC).
• Provide quality assurance support at customer placements.
• Communicate with Hatchery management and Technical managers regarding placement and chick quality observations.
• Develop good working relationships with all customers and Aviagen Teams.
• Write detailed trip reports after each placement.
• Willing to travel up to 70% in assigned area; (AL, MS, NC) and occasionally attend placements in other regions.

Skills

Self-motivated

Disciplined

Effective communication

Time management

Education

BS in Poultry Science

Tools

Excel (Pivot Tables)

PowerPoint

Word

Job description

Job Description Summary

We are seeking an outstanding individual to be a customer quality representative for placements of our day-old parent stock chicks. This position will work closely with multiple teams within Aviagen including Quality, Sales & Technical, and Hatchery management while providing quality support to our customer. This position will be based in the North Alabama / South Tennessee area and will report to Aviagen North America’s Customer Quality Manager.

Job Description

Primary responsibilities will include:

• Attend customer placements within assigned area (AL, MS, NC)
• Provide quality assurance support at customer placements.
• Communicate with Hatchery management and Technical managers regarding placement and chick quality observations.
• Develop good working relationships with all customers and Aviagen Teams.
• Write detailed trip reports after each placement.
• Willing to travel up to 70% in assigned area; (AL, MS, NC) and occasionally attend placements in other regions.

The ideal candidate will possess the following characteristics

• Bachelor of Science in Poultry Science or related field and/or relevant experience.
• Knowledge of hatchery operations or the poultry industry.
• Strong computer skills including Microsoft Excel (with Pivot Tables), PowerPoint, and Word.
• Must be self-motivated and disciplined, and capable of working unsupervised along with the having a flexible and adaptable work schedule.
• Have effective communication, organizational, interpersonal, and social skills.
• Strong time management and organization with an emphasis on the ability to prioritize objectives and plan tasks
• Must be able to effectively and professionally resolve conflict.

Equal Employment Opportunity

Aviagen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. We play a leading role in feeding the world's future generations. We bring smart, passionate people together and watch amazing things happen! Working at Aviagen presents career opportunities that impact an industry. We encourage people to bring their experience and knowledge and help work on complex issues that will shape the future of the poultry industry. In an environment that promotes innovation and progressive approaches to problem solving, Aviagen is working today to be ready for what tomorrow may bring.

Are you ready for the adventure?