Customer Quality Representative

Aviagen; Pageland (SC); On-site; USD 50,000 - 75,000; Full time

Job summary

Aviagen is seeking a Customer Quality Representative to support placements of day-old parent stock chicks across the assigned region. You will collaborate with Quality, Sales & Technical teams and Hatchery management to ensure chick quality and provide strong customer support.

The role requires travel up to 70% within TX, OK, AR and occasional placements in other regions. A BS in Poultry Science or related field and knowledge of hatchery operations are preferred.

Qualifications

• Bachelor of Science in Poultry Science or related field.
• Knowledge of hatchery operations or the poultry industry.
• Strong computer skills including Excel (Pivot Tables), PowerPoint, and Word.

Responsibilities

• Attend customer placements within assigned area (TX, OK, AR).
• Provide quality assurance support at customer placements.
• Communicate with Hatchery management and Technical managers regarding placement and chick quality observations.
• Develop good working relationships with all customers and Aviagen Teams.
• Write detailed trip reports after each placement.
• Willing to travel up to 70% in assigned area; (TX, OK, AR) and occasionally attend placements in other regions.

Skills

Poultry industry knowledge

Excel

PowerPoint

Word

Education

B.S. in Poultry Science or related field

Tools

Microsoft Office

Job description

Job Description Summary:

We are seeking an outstanding individual to be a customer quality representative for placements of our day-old parent stock chicks. This position will work closely with multiple teams within Aviagen including Quality, Sales & Technical, and Hatchery management while providing quality support to our customer. This position could be based in the North Carolina / Southeast Tennessee area and will report to Aviagen North America’s Customer Quality Manager.

Job Description:

Primary responsibilities will include:

• Attend customer placements within assigned area (TX, OK, AR)
• Provide quality assurance support at customer placements.
• Communicate with Hatchery management and Technical managers regarding placement and chick quality observations.
• Develop good working relationships with all customers and Aviagen Teams.
• Write detailed trip reports after each placement.
• Willing to travel up to 70% in assigned area; (TX, OK, AR) and occasionally attend placements in other regions.

The ideal candidate will possess the following characteristics:

• Bachelor of Science in Poultry Science or related field and/or relevant experience.
• Knowledge of hatchery operations or the poultry industry.
• Strong computer skills including Microsoft Excel (with Pivot Tables), PowerPoint, and Word.
• Must be self-motivated and disciplined, and capable of working unsupervised along with the having a flexible and adaptable work schedule.
• Have effective communication, organizational, interpersonal, and social skills.
• Strong time management and organization with an emphasis on the ability to prioritize objectives and plan tasks
• Must be able to effectively and professionally resolve conflict.

Equal Employment Opportunity

Aviagen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.