Customer Quality, RCA & CAPA Improvement Lead

Mitsubishi Power Americas; Orlando (FL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401K Matching

Tuition reimbursement

Paid time off

Job summary

Mitsubishi Power Americas is seeking a Customer Quality, RCA & Improvement Program Manager to lead nonconformance handling, root cause analysis (RCA) and CAPA across multiple business units, ensuring on-time, evidence-based actions and sustained quality improvements.

This role drives governance, analytics and reporting, partners with Engineering, Manufacturing, Field Service and Supply Chain to reduce COPQ, prevent recurrence, and improve customer confidence through standardized 8D processes and

Qualifications

• Bachelor’s degree in Engineering or related discipline.
• 8+ years in Quality, Operations, Field Service Quality (turbomachinery/power generation preferred).
• Demonstrated leadership in structured problem solving and CAPA with measurable reductions in repeat issues/rework.
• Experience leading audits and driving closure of findings across multiple sites or projects.
• Strong data analysis, reporting, and stakeholder communication skills; ability to influence without direct authority.
• Ability to travel up to 20%.

Responsibilities

• Serve as primary quality point-of-contact for customer quality issues, escalations, audits, and performance reviews (as assigned).
• Lead cross-functional RCAs using structured methods (e.g., 5-Why, Fishbone, Fault Tree, TapRoot).
• Own the CAPA lifecycle: Corrective actions, Preventive actions, Effectiveness verification, recurrence checks.
• Maintain governance for quality investigations: roles, approvals, due dates, quality of analysis, and documentation standards.
• Coordinate with Engineering, Manufacturing/Supply Chain on supplier escapes, containment, SCARs, and process capability improvement.
• Facilitate kaizen events and standard work improvements across shop floor and field processes.
• Establish KPIs and dashboards for complaint cycle time, 8D quality, CAPA on-time closure, recurrence rate.

Skills

Quality leadership

Data analysis

Stakeholder communication

CAPA process

Education

Bachelor’s degree in Engineering or related discipline

Job description

Mitsubishi Power Americas is seeking a Customer Quality, RCA & Improvement Program Manager to lead nonconformance handling, root cause analysis (RCA) and CAPA across multiple business units, ensuring on-time, evidence-based actions and sustained quality improvements.

This role drives governance, analytics and reporting, partners with Engineering, Manufacturing, Field Service and Supply Chain to reduce COPQ, prevent recurrence, and improve customer confidence through standardized 8D processes and