Customer Quality Manager

Amphenol Communications Solutions; Santa Clara (CA); On-site; USD 100,000 - 190,000; Full time

Job summary

A leading company in high-speed electrical connectors seeks a Customer Quality Manager in Santa Clara, CA. The role encompasses managing product quality, customer interactions, and driving continuous improvement initiatives. Candidates should possess engineering degrees and significant quality management experience, with opportunities for career growth and competitive benefits.

Benefits

Comprehensive benefits program including medical and dental

Paid time off including vacation and holidays

Life insurance and disability benefits

Matching 401K

Qualifications

• BS in Engineering or equivalent mix of education and experience.
• 5+ years in manufacturing operations.
• Quality management experience with leadership skills.

Responsibilities

• Manage product and process quality for customer satisfaction.
• Lead corrective action processes and manage quality-related customer relationships.
• Develop training initiatives for customers.

Skills

Customer interface skills

Quality management

Continuous improvement

Data analysis

Education

BS in Engineering

Tools

DMAIC

8D

Job description

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Location: Santa Clara, California Department: Quality Posted: 5/27/2025 Location Name: Santa Clara

Wage Max: 189,260.00 Wage Min: 100,000.00

Position: Customer Quality Manager- HSIO CN

Location: Santa Clara, CA

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We are currently seeking a Customer Quality Manager to join our team. The position will be located in Santa Clara, California and will require a high level of direct customer interaction.

Responsibilities

• Manage product and process quality, with a primary focus on new product introduction as well as legacy volume production, to meet customer satisfaction and business unit metrics.
• Responsible for managing all quality related aspects of customer relationships, including corrective action processes.
• This person will be the primary contact for customers regarding quality concerns and the required improvement plans that Amphenol needs to drive to address those concerns.
• Lead efforts to address and resolve customer quality issues in collaboration with internal teams.
• Drive customer quality related communication and presentations.
• Monitor and analyze quality related data with site level quality engineers or quality managers and make recommendations for improvement activities at all manufacturing locations, driving measurable results aligned to business level goals.
• Manage customer quality requirements through documentation review, process capability/control review with manufacturing locations, and participating in development engineering phase gate management review activities.
• Responsible for business unit level customer quality metrics and improvement initiatives; involves monthly reporting and review with the BU leadership team.
• Develop and implement quality training initiatives for customers and their respective programs.
• Perform initial and ongoing assessment of quality events at OEM / CM facilities as required
• Travel up to 50%
  

Qualifications

• BS in Engineering, or an equivalent mix of education and experience.
• 5+ years of experience in manufacturing operations.
• Quality management experience with strong supervisory and leadership skills.
• Working knowledge and proven leadership in continuous improvement activities and formal quality management programs (DMAIC and 8D).
• Six Sigma Green Belt or Black Belt (preferred).
• Understanding of product documentation and technical drawings with emphasis on GD&T.
• Knowledgeable in semiconductor and interconnect industry manufacturing processes and standards
• Good communication and customer interface skills.
  
  

The base salary range for this position is $100,000 – $189,260. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol’s total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.amphenol-cs.com/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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