Quality Assurance Manager *

ZipRecruiter; Manassas (VA); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company in hybrid cloud solutions seeks a Quality Assurance Manager to ensure high-quality IT service delivery. This role involves managing SLAs, enhancing customer satisfaction, and fostering communication between technical teams and leadership. Join a value-centered organization offering competitive salaries and professional development opportunities.

Benefits

Flexible Work Arrangements

Ongoing Learning and Development Opportunities

Health Benefits

Qualifications

• U.S. citizenship required due to government contract.
• Must be able to work remotely.
• Must be willing to undergo a Public Trust background investigation.

Responsibilities

• Monitor SLAs and resolve escalations.
• Analyze customer feedback to improve processes.
• Provide regular performance updates to operations management.

Skills

Communication

Problem-Solving

Leadership

Education

PMP Certification

ITIL Certification

Job description

Job DescriptionJob DescriptionDescription:

Are you looking to take the next steps in your career as a Quality Assurance Manager? Let's chat and see if we are a good match!

Opportunity:

Virtual Service Operations is searching for a Quality Assurance Manager (QAM) to be responsible for ensuring high-quality IT service delivery by managing SLAs, analyzing customer feedback, and recommending process improvements. This leadership role supports strategic goals by aligning service performance with stakeholder expectations and fostering strong communication between technical teams and agency leadership.

In this role, you will be responsible for monitoring service level agreements (SLAs), resolving escalations, and ensuring that all deliverables meet established standards and best practices. They will lead efforts to improve customer satisfaction by analyzing feedback, conducting surveys, and recommending enhancements to business processes and service delivery. Additionally, the QAM will provide regular performance updates to operations management and maintain open communication with end users to ensure transparency and continuous improvement. Through a strong focus on quality, collaboration, and proactive issue resolution, the QAM helps build trust and foster a positive relationship between technical teams and key stakeholders.

Requirements:

• PMP and ITIL certifications
• Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
• Must be willing and able to work remotely
• Must be willing and able to undergo a government Public Trust (SF-85) background investigation

What is Important to Us:

• You are an excellent communicator in writing and speaking.
• You have the ability to work independently but also value teamwork.
• Your problem-solving skills are excellent.
• You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
• You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements.

More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers