Customer Quality Manager, Americas

Eaton; Pleasanton (CA); Remote; USD 91,000 - 165,000; Full time

Job summary

An established industry player is seeking a Customer Quality Manager to enhance customer satisfaction across the Americas. This role involves solving quality issues, coordinating audits, and driving continuous improvement initiatives. You will work closely with cross-functional teams to ensure compliance with customer requirements and foster strong relationships with key stakeholders. If you thrive in a dynamic environment and are passionate about quality management, this position offers a fantastic opportunity to make a significant impact on customer experience and operational excellence.

Benefits

Health and Welfare benefits

Retirement benefits

Paid time off

Unpaid time off

Qualifications

• 5+ years of experience in quality, engineering, or manufacturing.
• Bachelor’s degree from an accredited institution is required.

Responsibilities

• Act as main contact for customer quality issues and implement corrective actions.
• Conduct statistical analyses to drive continuous improvement.

Skills

Quality Management

Statistical Analysis

Customer Relationship Management

Problem Solving

Education

Bachelor’s degree

Bachelor’s degree in Engineering, Industrial Manufacturing or Business Management

Tools

Quality Tools

Job description

Eaton’s Electronics Division (ELXD) is currently seeking a Customer Quality Manager, Americas. This position will be based from a home-office near our Deerfield Beach, FL or Pleasanton, CA location. Relocation assistance is not provided.

The expected annual salary range for this role is $91,500.03 - $165,000.00 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

The Customer Quality Manager will support the Division Customer Quality Manager to solve customer quality problems for customers in the North and South Americas regions. This is an individual contributor position working with a cross-functional team within our manufacturing facilities to identify root cause and provide the implementation of effective corrective actions. In addition, they will:

• Act as the main contact to deal with customer quality issues, once the root cause identified, be in touch with the appropriate plant to implement corrective actions.
• Coordinate customer planned on-site visits to Eaton manufacturing facilities for Line, Process, Product or System Audits with the respective manufacturing sites.
• Ensure the communication and implementation of Customer Specific Requirements and Customer Relationship Review within our manufacturing facilities and distribution sites.
• Conduct statistical analyses to drive internal continuous improvement through design, process or supplier quality improvement and build relationships with global accounts and key regional distributors and customers within US.
• Support Division Customer Quality Manager to manage initiatives aimed at driving customer satisfaction, robust effective corrective action plans, while focusing on achieving Key Performance indicators.
• Assist PPAP submission process to assure complete and timely PPAP submissions are provided to customers.
• Work with Design, Sales and Marketing to resolve critical customer complaint and safety related issues.

Qualifications:

Required (Basic) Qualifications:

• Bachelor’s degree from an accredited institution
• Minimum of 5 years of experience in quality, engineering and/or manufacturing
• Must be legally authorized to work in the United States without company sponsorship now or in the future.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of the specified job location(s) will be considered. Active Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Bachelor’s degree in Engineering, Industrial Manufacturing or Business Management from an accredited institution
• Minimum of 3 years of experience with customer correspondences and interface
• Experience using Quality tools, statistical techniques and measurements analysis.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.