Customer Quality Manager

Amphenol ICC; Santa Clara (CA); On-site; USD 100,000 - 190,000; Full time

Job summary

Amphenol ICC is seeking a Customer Quality Manager for its operations in Santa Clara, CA. This role involves managing product and process quality, engaging closely with customers on quality concerns, and ensuring continuous improvement in quality management activities. Ideal candidates will possess a BS in Engineering and have over 5 years of relevant experience.

Benefits

Comprehensive benefits program including medical, dental, and vision

Vacation, sick leave, and personal days

Matching 401K plan

Qualifications

• 5+ years of experience in manufacturing operations.
• Quality management experience with supervisory skills.
• Six Sigma Green Belt or Black Belt preferred.

Responsibilities

• Manage product and process quality for customer satisfaction.
• Lead efforts to resolve customer quality issues.
• Monitor quality data and recommend improvements.

Skills

Leadership

Communication

Continuous Improvement

Customer Interface

Education

BS in Engineering

Job description

Position: Customer Quality Manager- HSIO CN

Location: Santa Clara, CA

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We are currently seeking a Customer Quality Manager to join our team. The position will be located in Santa Clara, California and will require a high level of direct customer interaction.

RESPONSIBILITIES:

• Manage product and process quality, with a primary focus on new product introduction as well as legacy volume production, to meet customer satisfaction and business unit metrics.
• Responsible for managing all quality related aspects of customer relationships, including corrective action processes.
  • This person will be the primary contact for customers regarding quality concerns and the required improvement plans that Amphenol needs to drive to address those concerns.
  • Lead efforts to address and resolve customer quality issues in collaboration with internal teams.
  • Drive customer quality related communication and presentations.
• Monitor and analyze quality related data with site level quality engineers or quality managers and make recommendations for improvement activities at all manufacturing locations, driving measurable results aligned to business level goals.
• Manage customer quality requirements through documentation review, process capability/control review with manufacturing locations, and participating in development engineering phase gate management review activities.
• Responsible for business unit level customer quality metrics and improvement initiatives; involves monthly reporting and review with the BU leadership team.
• Develop and implement quality training initiatives for customers and their respective programs.
• Perform initial and ongoing assessment of quality events at OEM / CM facilities as required
• Travel up to 50%

QUALIFICATIONS:

• BS in Engineering, or an equivalent mix of education and experience.
• 5+ years of experience in manufacturing operations.
• Quality management experience with strong supervisory and leadership skills.
• Working knowledge and proven leadership in continuous improvement activities and formal quality management programs (DMAIC and 8D).
• Six Sigma Green Belt or Black Belt (preferred).
• Understanding of product documentation and technical drawings with emphasis on GD&T.
• Knowledgeable in semiconductor and interconnect industry manufacturing processes and standards
• Good communication and customer interface skills.

The base salary range for this position is $100,000 – $189,260. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol’s total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.amphenol-cs.com/