Customer Quality Management Specialist

Hitachi ABB Power Grids; Mount Pleasant (Westmoreland County); On-site; USD 70,000 - 90,000; Full time

Job summary

Join a leading company as a Customer Quality Management Specialist in Mount Pleasant, PA. You will enhance customer satisfaction by managing complaints, conducting root cause analysis, and developing action plans. This role requires strong leadership and communication skills, along with a Bachelor's degree and relevant experience in quality management. Be part of a dynamic team committed to innovation and excellence.

Qualifications

• 3+ years of experience in customer quality management or a related role.
• Strong understanding of root cause analysis and corrective action planning.

Responsibilities

• Conduct systematic root cause analysis and develop corrective action plans.
• Manage and mentor quality professionals within your responsibility.
• Collaborate with internal and external customers to resolve complaints.

Skills

Leadership

Communication

Data Analysis

Education

Bachelor's degree

Tools

Quality Management Systems

Job description

Are you passionate about enhancing customer satisfaction and resolving quality issues? Join Hitachi Energy as a Customer Quality Management Specialist in Mount Pleasant, PA and play a crucial role in managing both internal and external customer complaints. Based in our dynamic team, you will conduct systematic root cause analysis, develop corrective and preventive action plans, and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation, collaboration, and excellence.

How You'll Make an Impact

Implement and ensure adherence to Non-Conformance Management and Customer Care Response Processes.

Manage and mentor quality professionals within your responsibility.

Support the collection and improvement of Voice of the Customers.

Lead root cause analysis and problem-solving efforts for non-conformances.

Provide regular status updates to customers and stakeholders.

Maintain precise records of investigations and findings.

Ensure completion of Non-Conformance Reports within predefined time frames.

Collaborate with internal and external customers to resolve complaints.

Your Background

Bachelor's degree in a relevant field.

3+ years of experience in customer quality management or a related role.

Strong understanding of root cause analysis and corrective action planning.

Excellent communication and leadership skills.

Experience with Non-Conformance Management and Customer Care Response Processes.

Proficient in data analysis and quality management systems.

More About Us

At Hitachi Energy, we foster a culture of innovation and continuous learning.

We offer opportunities for growth and development in a supportive environment.

Join us and be part of a team that is committed to making a difference in the world.

Ready to take the next step in your career? Apply now and help us enhance customer satisfaction and quality performance!

Location Mount Pleasant, Pennsylvania, United States of America

Job type Full time

Experience Experienced

Job function Quality Management

Contract Regular

Publication date 2025-05-15

Reference number R0092403

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
www.hitachienergy.com

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here . Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: [e-mail] . Resumes and applications will not be accepted in this manner.