Account Management Project Specialist

Cencora; United (PA); Remote; USD 50,000 - 75,000; Full time

Job summary

Cencora is seeking an Account Management Project Specialist to enhance client satisfaction and resolve delivery and contract inquiries. This remote role requires strong communication and organizational skills, along with a Bachelor’s degree in a relevant field. Join us to make a meaningful impact in healthcare.

Benefits

Competitive compensation

Health and wellness programs

Training and development programs

Qualifications

• Bachelor’s degree or equivalent experience required.
• Pharmacy technician certification preferred.
• At least 2 years of experience in healthcare finance or pharmacy.

Responsibilities

• Develop and maintain long-term customer relationships.
• Provide dedicated support and act as liaison for the health system.
• Source data and generate reports to support customer initiatives.

Skills

Organizational skills

Communication skills

Customer relations skills

Time management skills

Critical thinking skills

Education

Bachelor’s degree in pharmaceutical purchasing, pharmacy technician, supply chain, or related field

Tools

Microsoft Office 365

PowerBI

Salesforce

Job description

Join to apply for the Account Management Project Specialist role at Cencora.

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Join our team as an Account Management Project Specialist, where you will play a crucial role in enhancing client satisfaction by resolving issues related to delivery, rebates, credits, and contract inquiries. Utilizing the extensive support resources at Cencora, you will collaborate with a dedicated team to ensure smooth operations. In this dynamic position, you will also source data and generate insightful reports to support customer initiatives and projects, making a meaningful impact on our clients' success.

This position is remote supporting Children’s Hospital of Philadelphia, located at:

3401 Civic Center Boulevard, Philadelphia, PA 19104

Normal working hours are Monday through Friday, 8:00 AM to 5:00 PM, with occasional weekend or evening hours as needed for emergent business needs.

The Dedicated Account Specialist responds to Children’s Hospital of Philadelphia requests for issue resolution, including delivery, rebate, credits, and contract inquiries, while utilizing Cencora support resources. This role sources data and generates reports to support customer initiatives and projects.

Responsibilities include:

• Developing and maintaining long-term customer relationships, engaging at all levels including senior management.
• Understanding customer-specific nuances and ensuring internal teams are aligned.
• Providing dedicated support, acting as liaison and escalation point for the health system.
• Serving as SME for Cencora Ordering platforms and related report generation.
• Partnering with external and internal stakeholders to align business goals.
• Meeting with stakeholders to establish reporting timelines and review metrics.
• Participating in service compliance training and completing all required training on time.
• Updating stakeholders on issue resolution status and reviewing reports for opportunities.
• Participating in projects focused on savings initiatives and clinical solutions.
• Communicating effectively with management to understand needs and drive retention and growth.
• Managing metrics such as contract compliance, 340B savings, quarterly reviews, and opportunity reports.

Minimum Requirements:

• Bachelor’s degree or equivalent experience in pharmaceutical purchasing, pharmacy technician, supply chain, or related field.
• Pharmacy technician certification and/or experience as a pharmaceutical buyer preferred.
• At least 2 years of experience in healthcare finance or pharmacy.

Skills and Qualifications:

• Strong organizational, communication, and customer relations skills.
• Excellent follow-up, interpersonal, and time management skills.
• Good understanding of U.S. health systems and Cencora’s support network.
• Basic business acumen, including financial data interpretation.
• Proactive mindset with critical thinking skills.
• Proficiency with Microsoft Office 365, especially Excel (V-lookups, pivot tables), PowerBI, and CRM tools like Salesforce.

What Cencora Offers:

We provide competitive compensation, benefits, and resources that foster an inclusive culture supporting personal and professional growth, including health, wellness, training, and development programs. For more details, visit our website.

Equal Employment Opportunity:

Cencora is committed to equal opportunity employment and reasonable accommodations for individuals with disabilities. To request accommodations, contact [e-mail] or call 888.692.2272.

Additional Information:

Affiliated Company: Value Apothecaries Inc.

Job Level and Industry:

• Entry level
• Full-time
• Business Development and Sales
• Hospitals and Healthcare