Customer Quality Management Specialist

H-E Parts; Mount Pleasant (Westmoreland County); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in the energy sector is seeking a Customer Quality Management Specialist in Mount Pleasant, PA. This role involves managing customer complaints, conducting root cause analyses, and ensuring quality performance. Candidates should have a Bachelor's degree and at least 3 years of experience in quality management. Join a team dedicated to innovation and customer satisfaction.

Benefits

Opportunities for growth and development

Supportive environment

Qualifications

• 3+ years of experience in customer quality management.
• Strong understanding of Non-Conformance Management processes.
• Proficient in data analysis.

Responsibilities

• Implement and ensure adherence to Non-Conformance Management processes.
• Lead root cause analysis and problem-solving efforts.
• Manage and mentor quality professionals.

Skills

Root cause analysis

Corrective action planning

Communication

Leadership

Data analysis

Education

Bachelor's degree in a relevant field

Tools

Quality management systems

Job description

Location:

Mount Pleasant, Pennsylvania, United States of America

Job ID:

R0092403

Date Posted:

2025-05-15

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

Quality Management

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity

Are you passionate about enhancing customer satisfaction and resolving quality issues? Join Hitachi Energy as a Customer Quality Management Specialist in Mount Pleasant, PA and play a crucial role in managing both internal and external customer complaints. Based in our dynamic team, you will conduct systematic root cause analysis, develop corrective and preventive action plans, and ensure rapid containment actions to limit impacts on customer operations. This is your chance to make a significant impact in a company that values innovation, collaboration, and excellence.

How You'll Make an Impact

• Implement and ensure adherence to Non-Conformance Management and Customer Care Response Processes.

• Manage and mentor quality professionals within your responsibility.

• Support the collection and improvement of Voice of the Customers.

• Lead root cause analysis and problem-solving efforts for non-conformances.

• Provide regular status updates to customers and stakeholders.

• Maintain precise records of investigations and findings.

• Ensure completion of Non-Conformance Reports within predefined time frames.

• Collaborate with internal and external customers to resolve complaints.

Your Background

• Bachelor's degree in a relevant field.

• 3+ years of experience in customer quality management or a related role.

• Strong understanding of root cause analysis and corrective action planning.

• Excellent communication and leadership skills.

• Experience with Non-Conformance Management and Customer Care Response Processes.

• Proficient in data analysis and quality management systems.

More About Us

• At Hitachi Energy, we foster a culture of innovation and continuous learning.

• We offer opportunities for growth and development in a supportive environment.

• Join us and be part of a team that is committed to making a difference in the world.

Ready to take the next step in your career? Apply now and help us enhance customer satisfaction and quality performance!

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.