Customer Quality Engineer - Root Cause Leader

MX Holdings; Ohio; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

401(k) with matching

Paid vacation and holidays

Bonus opportunities

EAP

Training and professional development

Relocation package may be available

Job summary

Pennex in Leetonia, OH is seeking a Customer Quality Engineer to lead resolution of customer quality concerns and drive continuous improvement across manufacturing processes. You will partner with Quality, Engineering and Operations to ensure products meet customer requirements and specifications.

Responsibilities include managing CAPA, RMA, and PFMEA, performing root-cause analysis, and supporting ISO and IATF certification.

Qualifications

• Bachelor's degree in a related technical field from four-year college or university.
• Five or more years of Quality Engineer experience in Automotive / Manufacturing.
• Proficient in Automotive toolkit – APQP, FMEA-CP, SPC and MSA.

Responsibilities

• Serves as the Voice of Customer and key contact for quality related customer complaints from initiation through resolution to ensure customer satisfaction.
• Manages all aspects of the customer response process to ensure timely response, containment, root cause analysis and corrective actions.
• Manages CAPA process utilizing customer and internal portals, reports external COPQ and related metrics.
• Directs all product returned material authorization (RMA) activities, MRP systems with Sales, Operations, customer service and shipping.
• Collaborate with sub-suppliers/outside processors to establish customer requirements and ensure FTQ.
• Manages sub-supplier quality through audits, scorecards and corrective actions.
• Provide technical support to all manufacturing areas, sales/customer service team, and onsite at customers and suppliers as needed.
• Supports ISO and IATF certification, internal audits and compliance activity and complete tasks to support QMS.
• Uses Lean Tools, Statistical Techniques and analytical methods to achieve effective problem solving, root cause discovery and corrective action.
• Supports PFMEA and CP modifications and read across based on lessons learnt.
• Supports annual PPAP documentation per customer requirements as needed.
• Directs inspection and testing activities to ensure continuous compliance of products to specifications.
• Ensures customer requirements are met, customer scorecards are green and provide input into weekly and monthly Operational metric reviews.
• Performs other duties as assigned.

Skills

Root cause analysis

Quality improvement

Data analysis

Cross-functional collaboration

Voice of Customer

Education

Bachelor's degree in a related technical field

Tools

APQP

FMEA-CP

SPC

MSA

Job description

Pennex in Leetonia, OH is seeking a Customer Quality Engineer to lead resolution of customer quality concerns and drive continuous improvement across manufacturing processes. You will partner with Quality, Engineering and Operations to ensure products meet customer requirements and specifications.

Responsibilities include managing CAPA, RMA, and PFMEA, performing root-cause analysis, and supporting ISO and IATF certification.