Customer Quality Engineer: Lead Quality & CI

Thyssenkrupp; Hamilton (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401K matching

Paid time off

Tuition reimbursement

Gym reimbursement

Life insurance

Employee Assistance Program

Disounted Bilstein products

Job summary

thyssenkrupp Bilstein of America, Inc. in Hamilton, Ohio is seeking a Customer Quality Engineer to support production QA, drive continuous improvement, and coordinate with Engineering on corrections to meet customer expectations.

You will lead corrective actions, PPAP submissions, and audits, ensuring process conformity and a safe, quality-focused manufacturing environment with PAS and cross-functional collaboration.

Qualifications

• Proven experience in customer interface roles and exposure to problem solving methodologies (8D, 5 Why, Red X, Six Sigma, etc).
• Demonstrated ability to investigate quality problems and apply sound technical judgement for solutions.
• Solid familiarity with ISO 9001 or IATF16949 standards.
• Knowledge of Core Tools (SPC, APQP, FMEA, MSA, Control Plans, PPAP).

Responsibilities

• Supports Production and drives quality activities within the production facility using ISO 9001, TS 16949 and other Quality Tools.
• Interacts with customers to drive improvement activities and ensure product/process conformance.
• Leads customer complaint processes and ensures root cause analysis and permanent corrective action.
• Manages PPAP, Safe Launch, and supports APQP for new programs.
• Performs internal audits and analyzes non-conforming products to promote zero ppm goals.
• Interfaces with Engineering to qualify new parts, processes and equipment; provides training on quality methodologies.

Skills

Customer interface

Problem solving

8D / 5 Why / Six Sigma

ISO 9001 / IATF16949

Core Tools: SPC, APQP, FMEA, MSA, PPAP

Statistical software: Minitab

MS Office

Education

Degree in Engineering

Tools

MS Office

Minitab

Job description

thyssenkrupp Bilstein of America, Inc. in Hamilton, Ohio is seeking a Customer Quality Engineer to support production QA, drive continuous improvement, and coordinate with Engineering on corrections to meet customer expectations.

You will lead corrective actions, PPAP submissions, and audits, ensuring process conformity and a safe, quality-focused manufacturing environment with PAS and cross-functional collaboration.