Customer Quality Engineer: Lead Root-Cause & Quality Improvement

Coherent Corp.; Monroe (CT); On-site; USD 85,000 - 120,000; Full time

Job summary

Coherent Corp. in Monroe, CT (in-person) seeks a Quality Engineer to analyze customer feedback, manage corrective actions, and lead 8D investigations. The role partners with Manufacturing, Process Engineering and NPI to improve product quality and process capability.

You will maintain the QMS, interact with customers, and drive continual improvement across the site. The ideal candidate has a Bachelor's in Engineering and at least 3 years in Customer/Product Quality with experience in SPC, FMEA,

Qualifications

• Bachelor's degree in Engineering or related field with strong QA focus.
• Minimum 3 years in Customer Quality or Product Quality Engineering.
• Experience applying SPC, PCA, FMEA and Six Sigma methodologies.
• Proven track record in 8D root cause investigations and corrective actions.
• Experience collaborating with manufacturing teams in production environments.
• Strong communication and interpersonal skills.

Responsibilities

• Analyze customer feedback and complaints to drive quality improvements.
• Support corrective actions, complaint management, and communications.
• Partner with Manufacturing, Process Engineering, and NPI teams to improve quality and process capability.
• Lead root cause investigations and implement 8D corrective actions.
• Analyze quality data and communicate trends, risks, and opportunities to leadership.
• Participate in new product introduction, transfer, and scale-up activities.
• Maintain the Quality Management System per applicable standards.
• Lead material review board meetings and decide part disposition based on data and requirements.

Skills

Quality Engineering

Root Cause Analysis

8D Process

SPC

FMEA

Six Sigma

ISO 9001

Education

Bachelor's Degree in Engineering

3+ years Customer/Product Quality

Tools

MS Office

Quality Data Analysis Tools

Job description

Coherent Corp. in Monroe, CT (in-person) seeks a Quality Engineer to analyze customer feedback, manage corrective actions, and lead 8D investigations. The role partners with Manufacturing, Process Engineering and NPI to improve product quality and process capability.

You will maintain the QMS, interact with customers, and drive continual improvement across the site. The ideal candidate has a Bachelor's in Engineering and at least 3 years in Customer/Product Quality with experience in SPC, FMEA,