Customer Quality Engineer

Pennex Aluminum Company; Leetonia (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with matching contribution

Paid vacation and holidays

Professional development opportunities

Job summary

Pennex Aluminum Company in Leetonia, OH is seeking a Customer Quality Engineer to coordinate the quality management system and act as the Voice of the Customer, linking customers with internal teams to resolve issues and drive continuous improvement in extruded and fabricated products.

You will lead root cause analysis, CAPA, PPAP, and product inspections, support ISO/IATF requirements, and collaborate with Quality, Engineering and Operations to reduce defects and strengthen customer

Qualifications

• Bachelor's degree in a technical field from four-year college or university.
• Five or more years of Quality Engineer experience in Automotive / Manufacturing environment.
• Proficient in Automotive toolkit – APQP, FMEA-CP, SPC and MSA.

Responsibilities

• Serve as Voice of Customer and primary contact for quality complaints from initiation to resolution.
• Manage internal customer response process to ensure timely containment and corrective actions.
• Oversee CAPA process with external portals and related metrics.
• Lead RMA activities coordinating with Sales, Operations, and shipping.
• Collaborate with suppliers to establish requirements and ensure FTQ.
• Manage sub-supplier quality through audits and corrective actions.
• Provide technical support to manufacturing, sales, and onsite at customers.
• Support ISO and IATF audits and QMS compliance tasks.
• Apply Lean tools and statistical methods for problem solving and root cause analysis.
• Support PFMEA and CP updates and lessons learned.
• Assist with PPAP documentation per customer requirements.

Skills

Quality engineering

Customer liaison

Data analysis

Lean tools

GD&T

Education

Bachelor's degree in a technical field

Tools

APQP

FMEA-CP

SPC

MSA

Job description

Overview

Consider joining the Pennex family as a Customer Quality Engineer at our Leetonia, OH location. The Customer Quality Engineer plans, coordinates, and supports the quality management system to ensure extruded and fabricated products consistently meet established quality standards and customer requirements. Serving as a key liaison between customers and internal manufacturing teams, this role leads the investigation and resolution of customer quality concerns, including root cause analysis and corrective actions. The Customer Quality Engineer partners closely with Quality, Engineering, and Operations to improve manufacturing processes, reduce defects, prevent recurrence, and drive continuous improvement while strengthening customer satisfaction and confidence.

Responsibilities

• Serves as the Voice of Customer and key contact for quality related customer complaints from initiation through resolution to ensure customer satisfaction.
• Manages all aspects of the customer response process internally to ensure timely response, containment, root cause analysis and corrective and preventive actions.
• Manages CAPA process utilizing customer and internal portals, reports external COPQ and related metrics.
• Directs all product returned material authorization (RMA) activities, MRP systems in conjunction with the Sales, Operations, customer service and shipping areas.
• Collaborate with sub-suppliers/outside processors to establish customer requirements and ensure FTQ.
• Manages sub-supplier quality through audits, scorecards and corrective actions.
• Provide technical support to all manufacturing areas, sales/customer service team, and onsite at customers and suppliers as needed.
• Supports ISO and IATF certification, internal audits and compliance activity and complete tasks to support quality management system (QMS).
• Uses Lean Tools, Statistical Techniques and analytical methods to achieve effective problem solving, root cause discovery and corrective action.
• Supports PFMEA and CP modifications and read across based on lessons learnt.
• Supports annual PPAP documentation per customer requirements as needed.
• Directs inspection and testing activities to ensure continuous compliance of products to specifications.
• Ensures customer requirements are met, customer scorecards are green and provide input into weekly and monthly Operational metric reviews.
• Performs other duties as assigned.

Qualifications

Education:

• Bachelor's degree (B. S./B. A.) in a related technical field from four-year college or university

Experience:

• Five or more years of Quality Engineer experience in Automotive / Manufacturing company or equivalent combination of education and experience.
• Proficient in Automotive toolkit – APQP, FMEA-CP, SPC and MSA.
• Direct customer collaboration or supplier management is a plus.

Required Skills/Abilities:

• Ability to read, analyze, and interpret customer prints, GD&T, technical standards, and legal documents.
• Ability to respond promptly, concisely and diplomatically to common inquiries or complaints from customers, regulatory agencies, internal stakeholders.
• Ability to effectively analyze data, draw conclusions and present information to management, customers, employees or suppliers.
• Ability to apply advanced mathematical concepts including Statistical methods, Lean manufacturing principles, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Ability to define problems, collect data, determine root cause and collaborate on effective corrective actions and meet deadlines.
• Ability to collaborate with range of internal stakeholders, resolve conflicts and establish best practices.
• LeveragesAI tools to optimize workflows and drive daily productivity.
• Must be able to pass pre-employment physical and drug screen.
• Must be eligible to work in the United States, visa sponsorships are not available; OPT/CPT is not eligible for this role.
• Regular attendance required.

About Us

Perks of the Job

• Medical, dental and vision insurance
• Disability and life insurance
• 401(k) with matching contribution
• Generous allotment of paid vacation and paid holidays
• Competitive wages plus performance-based bonus opportunities
• Employee Assistance Program (EAP)
• Ongoing training and professional development
• Ample opportunityfor career growth and advancement
• Relocation package may be available

Why Our People Love Working Here

• Purpose-driven, friendly, open, and respectful culture
• Shared core valuesof safety, integrity,caring, and growth
• Tuition reimbursement
• Employee discount program with hundreds of partner brands
• Wellness incentive program
• Regular employee celebrations and events

Who We Are

Foundednearly halfa century ago, Pennex continues to see rapid growth as a leading provider of quality aluminum cast products and extrusions. Withstate-of-the-arttechnology and facilities across Ohio and Pennsylvania,we’reproud to offer the capabilities andexpertiseto cast billet, extrude custom shapes and fabricate finished components for customers across a range of markets - including automotive, transportation, building and construction, electrical and machinery, consumer durables and distribution.

Butit’snot just what we do that sets us apart,it’show we do it. Safety. Integrity. Caring.Growth. These core values are embodied by each member of our team; guiding every action we take and decision we make. Whetherit’sdriving innovation within our industry, making the impossible possible for our customers, providing a safe, respectful workplace for employees or supporting our local communities, our purpose is clear. We are dedicated toimpactingour world in a positive way.

If you are a like-minded individual with a strong ability to problem solve,collaborateand effectively communicate, Pennex may be the perfect place for you to grow your career. To learn more, please visit Pennex.com or check out other opportunities within the MX Holdingsfamily of companies at MXHoldings.com.

Our Commitment to Inclusion

We welcome people of different backgrounds, abilities, and perspectives. To ensure our business and culture continue to be inclusive of all people, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age or marital status, veteran, or disability status.MX Holdingsandourfamily of brands, including Metal Exchange and Pennex,are proud to be equal opportunity employers. Additionally, all your information will be kept confidential according to EEO guidelines.Should you have any questions or require specialassistancecompleting your application, please [e-mail].

Qualified Applicants must be legally authorized for employment in the UnitedStates and not require employer sponsored work authorization now or in the future for employment in the United States.

Our salary ranges are primarilydeterminedby role, level, and location. The range provided for each job posting reflects the minimum andmaximumtarget salaries for the position across all US locations. Within the range, individual pay isdeterminedby work location andadditionalfactors, including job-related skills, experience, and relevant education or training.

Confidentiality Agreement Required:Yes