Customer Quality Engineer: Drive Quality & Customer Success

Pennex; Leetonia (OH); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Disability and life insurance

401(k) with matching contribution

Paid vacation and holidays

Performance-based bonus opportunities

Employee Assistance Program (EAP)

Ongoing training and development

Career growth opportunities

Relocation package may be available

Job summary

Pennex seeks a Customer Quality Engineer in Leetonia, OH to lead customer-facing quality activities, root-cause analysis, and corrective actions. You will partner with quality, engineering, and operations to improve processes and prevent defects while ensuring customer satisfaction.

You will manage CAPA, RMA, and sub-supplier quality, supporting ISO/IATF audits and continuous improvement initiatives. A strong automotive quality toolkit background is essential.

Qualifications

• Bachelor's degree in a related technical field required.
• Five or more years of Quality Engineer experience in Automotive / Manufacturing.
• Proficient in Automotive toolkit – APQP, FMEA-CP, SPC and MSA.

Responsibilities

• Serves as the Voice of Customer and key contact for quality related customer complaints from initiation through resolution to ensure customer satisfaction.
• Manages all aspects of the customer response process internally to ensure timely response, containment, root cause analysis and corrective and preventive actions.
• Manages CAPA process utilizing customer and internal portals, reports external COPQ and related metrics.
• Directs all product returned material authorization (RMA) activities, MRP systems in conjunction with the Sales, Operations, customer service and shipping areas.
• Collaborate with sub-suppliers/outside processors to establish customer requirements and ensure FTQ.
• Manages sub-supplier quality through audits, scorecards and corrective actions.
• Provide technical support to all manufacturing areas, sales/customer service team, and onsite at customers and suppliers as needed.
• Supports ISO and IATF certification, internal audits and compliance activity and complete tasks to support quality management system (QMS).
• Uses Lean Tools, Statistical Techniques and analytical methods to achieve effective problem solving, root cause discovery and corrective action.
• Supports PFMEA and CP modifications and read across based on lessons learnt.
• Supports annual PPAP documentation per customer requirements as needed.
• Directs inspection and testing activities to ensure continuous compliance of products to specifications.
• Ensures customer requirements are met, customer scorecards are green and provide input into weekly and monthly Operational metric reviews.
• Performs other duties as assigned.

Skills

Voice of Customer liaison

Root cause analysis

Data analysis

Cross-functional collaboration

AI workflow optimization

Education

Bachelor's degree in a related technical field

Tools

APQP

FMEA-CP

SPC

MSA

Job description

Pennex seeks a Customer Quality Engineer in Leetonia, OH to lead customer-facing quality activities, root-cause analysis, and corrective actions. You will partner with quality, engineering, and operations to improve processes and prevent defects while ensuring customer satisfaction.

You will manage CAPA, RMA, and sub-supplier quality, supporting ISO/IATF audits and continuous improvement initiatives. A strong automotive quality toolkit background is essential.