Customer Quality Engineer - RCA & Voice of the Customer

ABB Inc.; Senatobia (MS); On-site; USD 69,000 - 110,000; Full time

Benefits offered by this job

Health plans

401k

Stock purchase plan

Paid holidays

Life insurance

Job summary

ABB in the United States seeks a Quality Engineer to represent the Voice of the Customer, lead root cause analysis, and drive preventive and corrective actions. You'll collaborate with cross-functional teams and coach colleagues to evaluate risks from a customer perspective. The ideal candidate holds a Bachelor's or Master's in Engineering (mechanical preferred), knowledge of 5S, 8D, RCA, PPAP, and strong communication.

Work authorization in the U.S. is required.

Qualifications

• The ideal candidate should have at least a basic knowledge of 2 of the following principles and should be able to elaborate on the concepts: 5S, 8D Reports, RCA, PPAP.

Responsibilities

• Represent the Voice of the Customer within the organization.
• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.
• Using quality data analytics from the organization to identify risks, failures, and non-conformances.
• Enable and coach employees to evaluate risks, problems, and solutions from a customer/ stakeholder point of view.

Skills

5S

8D

RCA

PPAP

Team leadership

Communication skills

MS Office

Education

Bachelor's or Master's degree in Engineering

Mechanical preferred

Tools

MS Office

Job description

ABB in the United States seeks a Quality Engineer to represent the Voice of the Customer, lead root cause analysis, and drive preventive and corrective actions. You'll collaborate with cross-functional teams and coach colleagues to evaluate risks from a customer perspective. The ideal candidate holds a Bachelor's or Master's in Engineering (mechanical preferred), knowledge of 5S, 8D, RCA, PPAP, and strong communication.

Work authorization in the U.S. is required.