Global Customer Quality Engineer: PPAP & RCCA Lead

Viasat; Duluth, Carlsbad (GA, CA); On-site; USD 142,000 - 224,000; Full time

Job summary

Viasat is seeking a Customer Quality Engineer to ensure quality and reliability across the product lifecycle. You will liaise with customers, suppliers, engineering, operations, and program management to drive continuous quality improvement and customer satisfaction.

The ideal candidate has extensive PPAP experience and can lead RCCA activities while championing quality processes across cross-functional teams and external partners. A travel-ready, US-citizenship requirement applies.

Qualifications

• Bachelor's degree in Engineering or related field.
• 10+ years in quality, manufacturing, or engineering in product development.
• Experience supporting customers with quality issues.
• Extensive PPAP experience.
• Strong ISO9001/AS9100 knowledge.
• Experience leading RCCA investigations and continuous improvement initiatives.
• Lean Six Sigma and quality tools experience.
• Ability to read engineering drawings and specifications.
• Travel up to 15% domestically/internationally.
• US citizenship required.

Responsibilities

• Serve as the primary quality representative supporting customers and addressing product quality concerns.
• Lead customer-facing quality investigations, corrective action activities, and quality reviews.
• Drive RCCA processes using 8D, 5 Why, Fishbone Analysis, and FMEA.
• Champion PPAP implementation and validation with internal teams and suppliers.
• Collaborate with Design Engineering, Manufacturing Engineering, Operations, and Supply Chain on quality requirements.
• Evaluate design/manufacturing/test processes for compliance and risk mitigation.
• Analyze quality metrics and trends for improvement opportunities.
• Support new product introduction quality planning, validation, and readiness reviews.
• Participate in audits and support AS9100 compliance.
• Develop and communicate quality metrics to leadership.

Skills

PPAP

RCCA

FMEA

ISO9001

AS9100

Quality systems

Lean Six Sigma

Auditing

Customer facing

Root cause analysis

Education

Bachelor's degree in Engineering

Tools

Oracle ERP

Agile PLM

Job description

Viasat is seeking a Customer Quality Engineer to ensure quality and reliability across the product lifecycle. You will liaise with customers, suppliers, engineering, operations, and program management to drive continuous quality improvement and customer satisfaction.

The ideal candidate has extensive PPAP experience and can lead RCCA activities while championing quality processes across cross-functional teams and external partners. A travel-ready, US-citizenship requirement applies.