Customer Quality Engineer – Mobile Hydraulics & 8D Lead

Bosch Group; Fountain Inn (SC); Presencial; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with employer match

Paid time off

Parental leave

Descripción de la vacante

Bosch Rexroth USA is seeking a Customer Quality Engineer to act as the primary quality liaison for customers in the mobile hydraulics sector. You will address quality concerns, manage investigations, and drive continuous improvement to meet requirements.

Responsibilities include leading 8D problem solving, supporting audits, and coordinating across sales, manufacturing and engineering teams. Travel up to 30% annually is required.

Formación

• Bachelor’s degree in Engineering, Quality, or related technical field.
• 3+ years of experience in manufacturing, project management and/or quality focused projects.
• Proven track record in customer-facing roles resolving quality issues and driving improvements.
• Strong knowledge of quality tools and methodologies: 8D, 5 Whys, FMEA, SPC, Control Plans, APQP, PPAP.
• Problem solving and coordination experience; Shainin, Six Sigma, etc.....
• Proficiency in reading technical drawings and specifications.
• Experience with root cause analysis and corrective/preventive action processes.
• Familiarity with quality management systems (QMS).
• Strong interpersonal and communication skills; able to work in teams.

Responsabilidades

• Serve as the main point of contact for customer quality issues and communications.
• Investigate customer complaints and non-conformance; lead root cause analysis and develop corrective actions.
• Monitor customer satisfaction and quality performance metrics.
• Participate in customer audits and product validation reviews; support NPI.
• Coordinate and lead 8D or similar problem-solving methodologies.
• Ensure timely communication and documentation of quality concerns and resolutions.
• Collaborate with sales, manufacturing, engineering and QA to address feedback.
• Support PPAP and other customer-specific quality requirements (APQP).
• Prepare and deliver quality reports, presentations, and metrics to customers and internal stakeholders.
• Participate in audits, customer visits, and continuous improvement initiatives.
• Maintain compliance with ISO 9001, ISO 14001 and customer requirements.
• Travel to customer sites and other locations as needed (up to 30%).

Conocimientos

Quality tools

8D

FMEA

SPC

APQP

PPAP

Root cause analysis

Communication

Team collaboration

Educación

Bachelor's degree in Engineering/Quality

Herramientas

QMS

Reading drawings

Descripción del empleo

Bosch Rexroth USA is seeking a Customer Quality Engineer to act as the primary quality liaison for customers in the mobile hydraulics sector. You will address quality concerns, manage investigations, and drive continuous improvement to meet requirements.

Responsibilities include leading 8D problem solving, supporting audits, and coordinating across sales, manufacturing and engineering teams. Travel up to 30% annually is required.