Customer Quality Engineer: Data-Driven Problem Solver

Coherent Corp.; Newtown (CT); On-site; USD 85,000 - 120,000; Full time

Job summary

Coherent Corp. in Monroe CT / Newtown CT is seeking a Quality Engineer to analyze customer feedback, manage corrective actions, and partner with manufacturing and NPI teams to improve product quality and process capability.

The role leads 8D root cause investigations, communicates trends to leadership, supports ISO quality systems, and ensures effective disposition decisions based on data and customer requirements. Travel between sites as needed.

Qualifications

• Bachelor's Degree in Engineering or related technical field.
• Minimum 3 years of Customer Quality or Product Quality Engineering experience.
• Experience applying SPC, Process Capability Analysis, FMEA, and Six Sigma methodologies.
• Experience leading root cause investigations and 8D corrective actions.
• Experience working with manufacturing teams in a production environment.
• Experience interacting with Customers and managing Quality related interactions.
• Excellent communication and interpersonal skills.

Responsibilities

• Analyze customer feedback and complaints to identify improvements to product quality issues.
• Support customer quality activities including corrective actions, complaint management, and customer communications.
• Partner with Manufacturing, Process Engineering, and New Product Introduction teams to improve product quality, process capability, and manufacturing quality performance levels.
• Lead root cause investigations and implement sustainable corrective and preventive actions using the 8D process.
• Analyze quality data and communicate trends, risks, and improvement opportunities to leadership and cross-functional teams.
• Participate in new product introduction, product transfer, and manufacturing scale-up activities
• Support and maintain the Quality Management System in accordance with applicable standards and procedures
• Lead material review board meetings and use data as well as Customer requirements to make sound decisions on part disposition.

Skills

Quality engineering

Root cause analysis

8D problem solving

Data analysis

Cross-functional collaboration

ISO standards

Customer interaction

Process capability

Education

Bachelor's Degree in Engineering

3+ years Customer Quality experience

Experience with SPC, FMEA, Six Sigma

Experience 8D investigations

Manufacturing environment experience

Customer communications experience

Strong communication skills

Job description

Coherent Corp. in Monroe CT / Newtown CT is seeking a Quality Engineer to analyze customer feedback, manage corrective actions, and partner with manufacturing and NPI teams to improve product quality and process capability.

The role leads 8D root cause investigations, communicates trends to leadership, supports ISO quality systems, and ensures effective disposition decisions based on data and customer requirements. Travel between sites as needed.