Customer Quality Engineer: Lead Root-Cause & Customer Wins

PPG Industries; Louisiana (MO); On-site; USD 75,000 - 110,000; Full time

Job summary

PPG Industries in Lafayette, IN is seeking a Customer Quality Engineer (CQE) to ensure customer quality requirements are met and drive root cause analysis across the product life cycle. You will serve as the primary liaison between customers and internal teams, guiding corrective actions and continuous improvement.

Reporting to the Quality Assurance Manager, this on-site role collaborates with Manufacturing, Engineering, Supply Chain, Sales and Customer Service to protect customer satisfaction

Qualifications

• Bachelor’s degree or equivalent technical field.
• 1+ years in customer quality, manufacturing quality, or automotive engineering.
• 3+ years with quality tools and structured problem-solving methodologies.
• Ability to lead cross-functional teams and influence without authority.
• Experience communicating in customer-facing environments.
• Strong analytical, decision-making and risk assessment skills.
• Knowledge of IATF 16949 quality standards.

Responsibilities

• Lead resolution of customer quality issues from containment to closure.
• Be the primary customer contact for quality concerns, audits and escalations.
• Promote root cause analysis using 8D, 5 Whys, Fishbone.
• Coordinate cross-functional teams to investigate nonconformances.
• Ensure customer requirements are integrated into processes.
• Monitor key quality metrics and drive improvements.
• Ensure compliance with quality management systems and standards.

Skills

Cross-functional leadership

Stakeholder communication

Analytical thinking

Risk assessment

Multi-priority management

Customer-facing communication

Education

Bachelor’s degree in Engineering, Chemistry, or related field

Tools

IATF 16949 knowledge

Job description

PPG Industries in Lafayette, IN is seeking a Customer Quality Engineer (CQE) to ensure customer quality requirements are met and drive root cause analysis across the product life cycle. You will serve as the primary liaison between customers and internal teams, guiding corrective actions and continuous improvement.

Reporting to the Quality Assurance Manager, this on-site role collaborates with Manufacturing, Engineering, Supply Chain, Sales and Customer Service to protect customer satisfaction