Customer Quality Engineer — Lead Quality & Improvement

Rittal LLC; Urbana (IL); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

401(k) Match

Health & Wellness Benefits

Paid Volunteer Time

Job summary

Rittal LLC in Urbana, IL seeks a Customer Quality Engineer to be the primary quality contact for customer issues, driving defect prevention and ensuring products meet defined quality standards.

You will collaborate with manufacturing, engineering, supply chain, and customer teams to deliver world-class quality and customer satisfaction. APQP, PFMEA/DFMEA, SPC, CAPA, PPAP, and ISO 9001 knowledge are essential.

Qualifications

• Bachelor’s degree required in Mechanical, Industrial, Manufacturing, Electrical, Quality Engineering or related field.
• 0–2 years of quality engineering, manufacturing, or related experience.
• Exposure to quality inspections, process improvement, data collection/analysis, customer or supplier quality activities.
• Knowledge of QA tools: RCA (5 Whys, Ishikawa), FMEA, Control Plans, SPC, ISO 9001.

Responsibilities

• Develop and implement quality engineering strategies aligned with business objectives.
• Define quality standards, metrics, and acceptance criteria for products and processes.
• Participate in APQP activities and PFMEA/DFMEA support.
• Establish and maintain SPC systems and process controls.
• Lead root cause investigations using 5 Whys and Fishbone diagrams.
• Drive Lean, Six Sigma, and Kaizen continuous improvement initiatives.
• Support PPAP submissions and product validation efforts.
• Ensure compliance with ISO 9001 and QMS requirements.

Skills

Root cause analysis

Analytical thinking

Problem solving

Communication skills

Attention to detail

Education

Bachelor’s degree: Mechanical, Industrial, Manufacturing, Electrical or Quality Engineering

Tools

Minitab

Excel

Job description

Rittal LLC in Urbana, IL seeks a Customer Quality Engineer to be the primary quality contact for customer issues, driving defect prevention and ensuring products meet defined quality standards.

You will collaborate with manufacturing, engineering, supply chain, and customer teams to deliver world-class quality and customer satisfaction. APQP, PFMEA/DFMEA, SPC, CAPA, PPAP, and ISO 9001 knowledge are essential.